Synovus Bank TN, Hixson

Management is unconcerned about impact to customers. We went to the Hixson branch to simply send a wire. We were one of only two patrons in the bank and were told to wait and they the teller had no idea when they would be able to help us. We sat for 30 minutes listening to the service person discussing music and voicing of certain characters with the patron he was helping. The teller then tells us he is too busy closing a loan, they are short staffed and the we should drive downtown if we would like to be helped. Managers could at least have a plan if they know they will be short staffed. Were just basically told to go somewhere else.

I only wanted to set an appointment to come in and open a business account. After almost an hour of waiting and calling back multiple times trying to talk to someone live I have decided to go somewhere else! The most important part, pick up the phone!!!

Exceptional customer service - Matt Locklear is the best bank manager I have ever done business with. Thank you for your support to local businesses.

Horrible experience overall. It doesn't matter what name they use, same rude management, same mediocre services. Don't waste your time banking here.

Second worst banking experience of my life. They have incredibly rude management.

Shame on them, the management was super rude to my wife. The worst customer we ever had in Chattanooga.