Synovus Bank Broad St, Rome

Terrible practices, and weak security. Find something else.

I am out on this one....I've been a customer for 37 years.

If you value your time and money, seek out an alternative bank. I had banked with Synovus for 6+ years. In an attempt to consolidate our accounts, my wife and I began transferring to Citizens First in Rome Ga. Each interaction we had with Citizens First yielded a new issue. After a month of not being able to fully access our funds, we decided to close our accounts with Citizens First and subsequently Synovus.

(NOTE: I am posting this to this location as well as our local branch because the problem listed involves the online banking and is relevant to all branches of this bank) We have banked here for many years but have encountered a problem which will probably see us moving to another bank. The balances that you see with their version of online banking DO NOT MATCH the balances that the bank uses to assess overdraft fees. We have two items, an automated payment and a check card purchase that show clearly on our online banking ledger as having cleared with a balance. Yet, we get an overdraft notice that these did not clear and have been charged $72 in fees which we are in the process of trying to get refunded. Clearly there is a problem with their system and we simply cannot trust it now to give us an accurate balance. Unfortunately, we will be looking to bank elsewhere now.

Has been a great bank for me to start out on. I have had no problems in 2 years