Superior Mortgage Lending LLC Concord Rd, Smyrna

I worked with Mankell Hayes and it was probably the worst experience I have ever had in the real estate business. The communication was terrible and the service was even worse. I would never recommend his services to anyone. He often had no idea what was happening with the loan or the process. The loan officer was terrible and didn’t know what she was doing. It took 3 months to refinance our house. We were almost at our closing and we got a call that “one paper hadn’t been submitted to the closing attorney” turned out that NOTHING had been submitted to them. Do not go with this company.

Debbie Buster was my loan officer. People that are looking for a mortgage in the Atlanta area the biggest difference I can give you in the shopping process is a local company that is available for questions and support versus the more detached experience through digital or arms-length only processes that can happen with online only providers. Debbie was in contact throughout the process as well as working with both myself and my real estate agent proactively. This was something needed with how fast houses were going in the market right now with some going the same weekend they were posted. The key points I had were: 1) Good friendly demeanor - not intimidating to talk to with questions in the process, this is a relationship vs transaction approach 2) Prompt communication - Fast response time and easy to get on the phone which is a highlight of going the local route 3) Cost focused - drive down your variable costs throughout the closing process (PMI, Appraisal cost, Insurance)

Wow! I must say Mankell and his team got the job done for us. When everybody said the samething over and over to me. Mankell stepped up and said I’m going to get you in a house that’s what I do. He sure did in less then 90 days. I came to Georgia 8 months ago and now I own my first house. Thanks to Superior Mortgage Lending LLC. I found a house and I told him I want this house and he came thru and got us a deal.

Superior Mortgage Lending did an AMAZING job handling my loan!!! Mankell my loan officer was working around the clock. He had a great professional relationship with my realtor as well as the seller’s realtor. I loved the fact that I was informed of each step of the process and everything was safe and secure when completing the documents. He also went above and beyond to find me a better home insurance quote which he really didn’t have to do. I was approved same day and cleared to close same day as well. He definitely made the closing process fast and easy. I also appreciated his patience cause I know I had a million questions. I’ll definitely be doing business again with Superior Mortgage Lending!!! I highly recommended them for any of your mortgage loan needs!!!!!

As a first time home buyer Superior Mortgage Lending with Mankell have been the worst experience ever. I emailed him on March 28 asking two questions. He replied “I can assist you” but did not answer my questions which left me wasting time sending him the same two questions again. This should have been a red flag. He finally somewhat answered my two questions then sent me his link to complete the application. I emailed back asking a question that was on the application. No reply from him. Next day March 29 I called, No answer, he calls back but hangs up, I called back No answer, he then called back. Smh this should have definitely been a red flag for me. Anyways when he called back he asked general questions then charged me $35 for a credit check over the phone. I should have ran then. Afterwards he said a young lady was going to call me the next day. March 30 came, nobody called. I called again no answer, he calls back said I should get a call back the next day March 31. Fast forward here it is April 4 still no call, no emails from Mankell or whoever the young lady he said was suppose to call me and I’m out of $35, inquiry on my credit report and no home loan information. This is not how you do business as a black owner.

My family and I recently moved into our new home , and I must say, the experience with Superior Mortgage Lending was amazing. From the beginning the staff were friendly and encouraging. We worked with Mankell throughout the lending process, and it was such an honor. The team did a great job in keeping us informed and always responded to our emails ,with clear straightforward info. The specifics of our situation was a bit complicated , and working out the details became a bit tedious , Superior Mortgage Lending handled it professionally . I would not hesitate to work with they again and to certainly refer my friends.

Superior Mortgage Lending started working with us 6 months ago when we weren't quite ready to purchase. This year when we were ready Mankell helped us from beginning to end. We had gotten a pre-approval from another bank and that bank offered no education, no next steps, just the pre-approval. Mankell explained each step, requested documents upfront to assure we were getting accurate estimates and was responsive to all of our questions. I would recommend Superior Mortgage Lending to anyone preparing to purchase their home and need a plan to get there as well as those that are ready. Our goal was the finish line and Superior Mortgage Lending helped us to get there.

Mankell & Superior Mortgage Lending is amazing!! They were patient and thorough and explained all of the details of this process. I would definitely recommend them to anyone looking for a positive experience through the home buying process.

As a first time homebuyer..my anxiety was on 10! Nervous about how much house I could afford, insurance, inspections, money Money MONEY!! Mankell and his team went over and beyond to put me at ease, explained every step of the process, and helped me understand how the closing process worked. Thank you so much for a wonderful experience! It took less 4 hours for underwriting to approve my application !! Awesome job!! Professional! Responsive! And BLACK OWNED!!

Mr Montell Harris, I must say he is a true professional at his job. Even during the time we were exchanging information, he was always in control of his responses and his attitude toward me. There was a few times I got frustrated with the transfer and the request of additional documents he was always professional. He took the time to totally explain the process to #MIN to help me understand and get over the hurdles that was prolonging the completion of this financial request. I truly want to apologize to him for my moments of unprofessionalism over the phone and God bless him.