Suncoast Credit Union Tamiami Trl, Naples

I came in to use the notary services … The Manager is as Lazy as they get .. I’ve been waiting for over an hour along with other people …she just sits there an doesn’t ask if I can be helped or say someone will be with you shortly … I’m not getting this horrible customer service … seriously this needs to be addressed.. The tellers are prompt and seem to move people along .. the Manger should follow how her people work .. Because she certainly doesn’t .. Maybe time to move to another Bank

I received a text alert that someone was trying to use my card fraudulently. I immediately headed over to this location & was attended by Stephanie Z. She was so sweet and was able to take care of the situation immediately! She was very patient with me. 10/10 great experience.

Both my husband and have accounts here. We both have received great customer service. However Inelda was the last person we dealt with. She never cared to make eye contact and was as dry as one can be. She treated us like we were begging for food instead of opening an account. Maybe she is lovely and was just having a bad day. We are all entititled to that once in while but.. Its just sad that we had to be the ones to suffer through her lack of customer service.

Fast, friendly, efficient, and helpful. My husband and I have been with Suncoast for a few years now and I can honestly say that we have never had any problems. Only good experiences and great service every time!

My wife and I have been there twice and it has been a pleasant experience thanks to Vanessa Ambriz. Excellent customer service, patience and willingness to help. I hope some supervisor can read this and give her the recognition she deserves.

My first experience was awesome. Vanessa helped my wife and I very much. She went above and beyond. You could tell she actually cared. Very genuine and extremely beneficial to those of us whose vocabulary excludes banker language. I would refer her to anyone. Thanks so much Vanessa. Now for my second visit my wife and I got sat down with a man named Brian and he was extremely rude. He pointed out all of the flaws on my credit report which I am highly aware of and was very nosey. He asked numerous questions that Vanessa did not ask(we applied for the same exact loan with her) because she didn't need to know or pry. Example 1; He asked me with my huge income and my wife's little income (we both work very hard for our damn income especially my wife) where is the rest of our money going to have to apply for a loan. Well we have other bills your damn computer does not show ECT. He was very conesending with his words and tone. Also he argued with me over my wife's gross income which I guess was input differently from the previous report with Vanessa. It's deposited into my account and I see the pay stubs by paper and online. I know the gross income. Also I told him closing that dispute out what the gross income was and he kept it at the lower figure than what I told him. I understand we would need to show pay stubs so why would I lie. His incompetence is in my belief in large why we got denied this time and his arrogance in totality is why I will more than likely be closing out our account. I would have wrote a more detailed review and a longer one but there is to much to say about my 1 hour 45 minute visit with him. Vanessa only took about 30 minutes. I am highly unsatisfied with our visit today and I would not recommend Brian to anyone. I beleive he is just collecting a paycheck and watching the hour hands on the clock for quitting time

I have not had any experience with loans or such, just deposits or withdrawals and the ones waited on me were all great. I especially appreciated them thanking me by name when I was trough with my transaction.

This credit union is great. I always have a pleasurable experience and I'd say Inelda is my favorite person to work with she is always considerate and makes sure I know what is happening with my account.

GM herby went above and beyond executing a boat loan for my family. He achieved more in two hours than others that took a week. Dont think things aren't possible or give up hope until you talk to this gentleman! Thanks again Herby... you are the best!

Vanessa needs to be polite or attend diversity classes just because she couldn't pronounce my name she's like what is this? That's my name there's a reason why it is on the waiting list with people's name on it .I will just go to Miami to seek a credit union not with people who are not tolerant.