Suncoast Credit Union W Fletcher Ave, Tampa

Very poor service. Was at the front door a couple minutes prior to closing at 5 today, doors were already locked. Lady came to the door to walk someone out and she told me they were closed. She then asked if I was a member, to which I am so I said yes. She replied for me to go around back to the drive thru where they had just put in a new "interactive ATM" that could help me. The drive thru was roped off with cones. I walked up and the ATM she spoke of was not working. I'm not one to usually write bad reviews but this was pretty piss poor customer service especially when it's the people that have my money and I am said to be a "valued member". Their drive thru is said to be open until 6 but it was not. One would think that since their drive thru is not open as advertised that they would help a member out but apparently I am asking too much.

Sherry is the best, outstanding, friendly and a hard worker.

After some unauthorized charges on my account, countless emails, and a direct call to customer service the result is that Suncoast is not responsible for fees they charge when there is unauthorized activity. Suncoast Credit Union emailed me that as a "courtesy" they could refund the fee and sent me tips on budgeting and money management. They then recharged the unauthorized charge and the fee again, this after I replied to the email upset that they assumed I lacked in budgeting when my account was being used without my permission and questioned their policy and was asked to call in. It's always great to hear customer service tell you how they not only fail to safeguard your account, but how it's not their problem.

This credit union is a blessing. I was able to refinance my vehicle and save hundreds of dollars in interest! Debbie was a charm! She was very informative & helpful. I'm proud to be a SUNCOAST member since 2006!

Have had a few bad experiences with the drive through here. Waited in line and got in before the bank closed. As I’m at the interactive teller waiting no one comes on the screen. The hours posted are 7am-8pm Monday to Friday, it’s 6pm and it says they are closed.

Scorecard Rewards Program Issues Upon going through changes to the scorecard rewards website and updating to the program my account was partially erased by the company. I called in several times over the past couple months just to get a different story from each scorecard employee. couple weeks ago I finally told they I need my points fixed as I have tracked and made extra purchases to accumulate the most points just to be told sorry there is an issue on the credit unions side with communicating to them the proper points. I told them that was unacceptable and I need it resolved somehow. They stated they would get with suncoast credit union and get back to me with in 3-5 business days and of course we are past that promise as well. Now we are 3 months past the issue with no resolve still!! The reason I put my credit union down for this complaint is this is what they are advertising to their customers as a benefit and are not providing.

This has got to be the slowest moving bank I’ve ever had the displeasure to do business with. There was 6 people ahead of me and it has literally taken over an hour to talk to an account person. I left, eat lunch and came back and I’m. Still waiting. Be aware they charge all sorts of fees I had $145 in fees for being overdrawn .50cent.

Always a nice and clean environment. Kind staff. Sometimes the lines can get long but that's any bank. They do go. Over and beyond for their clients. And always help me nomatter how dumb i think my question is. Best Bank I've had Yet.

Deyanira mercado. She’s very good service

I would not recommend this place at all. I had the clerk named Vicky Adams and she was incredibly judgy about me opening a new account. She made it seem as though I was doing something illegal and was asking personal questions (besided the ones needed for my account). My friend was there watching the process because she wanted to open an account and she was extremely rude to her, she walked out without opening an account.