Sun Federal Credit Union W Passyunk Ave, Philadelphia

I took a loan through SUN for my vehicle. When I paid off the vehicle loan I received a letter stating such however they never sent me the title. I was told they never received the title from the dealer and I would need to go to MV to get a duplicate copy. I find this to be unacceptable, I now have to pay again for a title I paid for when I purchased the vehicle. Poor service, I will never use this Credit Union again.

First I would like to say Joan and a retired Teller ( either Eileen or Elaine) were absolutely about costumer service . Unfortunately Our Joan is the only respectful, thorough, kind hearted person behind the desk? Let me back up; I had been a member of a different credit through my an EX Employer. When I moving 1/2 way across the state I called to cancel my acct. and was told a check of with my remaining funds would be mailed to me. Instead 4 weeks later when I visited my parents I received information on a Nissan Pathfinder ( which was purchased by the employee that was to close my acct). So a year later after getting engaged to my AWSOME now husband for 13 yrs , I reluctantly agreed ( just out of fear I was reluctant) to join his family's Credit Union SFCU Sun Federal Credit . Things were great for at least 7/8 years. Then on a Sunday after church my husband got a call " did you make a purchase for 85.00 at a local gas station , buy jewelry for a crazy amount of money, and purchase 4 tix through "Stub Hub"? After answering a series of questions I grabbed his wallet and his cards were all there! That Wed I got a call being asked "did you make purchase at a local gas station at 9:24am ( for some oddly high amount of $), buy a dress for $1,800 in Southern CA at 10:18am, and make aanther dress purchase with a Hong Kong website"?, I explained SFCU just called my husband a few days prior with a similar issue. Also, how could I get from The local gas station in the East Coast at 9:24 am and get to a dress boutique in Southern Ca? The SFCU rectified the issue, all the over drafts,etc. After getting new card it happened 6 more x's total b/w both of us and other family member. Now on 4/27 I wrote a check that afternoon I called the establishment & told them " I need to write another check please void that check ". I then called SFCU but the call taker refused to put me on the phone with my branch to explain ? So this woman J$&@?; was going to void the check. Days later I get a call " the check you wrote on 4/27 could not be processed we have attempted several times , please contact us immidiatly to rectify this issue"? Oh I called everyone! They finally did get the check to go through of course but now I have overdrawn $270.00 ! And SFCU will not fix this because the corporate office explaine " the mgr at your PassyunkAve branch will only allow a 1 time fix"? I don't understand our identity and credit cards were stolen, hacked, whatever. And this time there was a breakdown of communication! So everyone if you void or cancel a check do not do it by phone go rip it up! God Bless & Good Luck

Kaitlin, who opened my account was extremely helpful... And the first time I went in to make a transaction on my account, she was there again and once again was very helpful. So every experience that I've had there was a good one...

I've been doing business with this credit Union since 1982 even when I was working at quarter masters Always been a nice place to do business with