Sterling Federal Bank E 4th St, Sterling

Just wow. Tomorrow morning I'm changing banks because they blocked my card last night on date night!!! And I was still in town and at my normal place we always eat but awhile back no one stopped my card when it was being used in California!!! And the best part is no one told me! And the money just kept building up because when your negative they charge you!!! I'm so done with this place! And there were so much to they messed up that I don't wanna ever talk about... I'm done with sterling federal

Sterling Federal Bank is a great organization to work with. My business was in need of help securing financing to survive the first wave of the Covid-19 Pandemic. I first went to the large national banks but ended up waiting weeks with no return calls, limited contact and a lot of dead ends. I contacted Michael Smith with the Business Banking Team and appreciated the personal service right out of the gate. His team of highly trained underwriters and customer service professionals helped me navigate the process and ultimately secure financing to keep our doors open, survive this ordeal. I can not thank Sterling Federal Bank enough. I highly Recommend Sterling Federal Bank to other small business owners that appreciate great customer service and do not want to feel like "just another number".

Sterling Federal Bank cares about their customers and truly wants to see their community be successful. I've seen bank personnel provide financial literacy seminars (free of charge) to local high school and college students; all the while never making it a pitch about banking with them. As a director of a local charity, they have worked with us to get the best rates for our investments and provided us with secure options in the time of COVID. Finally, Sterling Federal Bank's Employee Charity Challenge has given thousands of dollars to local charities who then provide critical services to our community. Thank you, Sterling Federal Bank.

Sterling Federal Bank is made up of an extraordinary group of bankers. Their knowledge and expertise and their focus on improving the community and their customers' lives are second to none. If you are not banking with Sterling Federal Bank, you don't know what you are missing. I highly recommend you find out.

Sterling Federal Bank has been absolutely fantastic to work with both personally and professionally. Ed Wolf and Becky Eberle have been wonderful helping us get our business established. We would highly recommend Sterling Federal Bank!

My loan officer Angela Perna helped me achieve my dream of being a home owner. She was attentive and aggressive on my behalf. She kept in communication with me till the very end, i was never in the dark about my status. She went far and beyond for me and i appriciate that so much. The tellers here are so nice too, they talk to u like a human not like just a customer. Iv never had a bad experience here personally and iv ben using this bank for 5ish years now. Thank you ladies 🥰

Sterling Federal has been excellent in helping us transition some of our accounts for Rock River Hospice and Home. The staff is always willing to assist in any way from Commercial Banking to the Teller Line. We are extremely grateful for being selected as a recipient for the Employee Charity Challenge that SFB does annually.

While the workers and such at SF are fine, I was unable to connect my account to the Robinhood app. Was told they have no clue whatsoever when anyone from SF could either.... On top of it all, ever since they changed their website recently, I've had an issue or two... annoying!

Transferred our business accounts with Ed Wolf and have never regretted it. Great service and his support staff, especially Tygan Bausman, is wonderful!! Keep up the good work guys!

My review of Sterling Federal Bank is not good. On Saturday the 13th of January 2018, I went there with my daughter to help her resolve a problem with her checking account. My daughter was a victim of mail fraud and her account was now negative and she did not have enough money to fix the problem. She felt terrible about losing the money and humiliated for falling for such a scam. I went with her with cash in hand to fix the issue and we would discuss her paying me back later. We sat down with the first bank representative who listened to my daughter and what had happened. The representative said there was nothing the bank could do; she needed to report the incident and pay back the bank. This is the first time I heard what had happened and realized the bank was partially responsible for allowing this fraud to happen. I questioned the bank representative and that went nowhere. We next went to talk to a supervisor, Cindy Rodriguez. Needless to say we heard the same thing from her. I told her that at this time we would not pay anything, until the bank except and paid for the portion they are responsible for. I informed Cindy that we would get a lawyer if necessary. Hearing this she brought in a man from management to listen to our problem. Now this is where I have the biggest problem with Sterling Federal our so called community bank. The man listened to what we had to say. He acknowledges that the bank may have some responsibility, but an investigation needed to happen first. Ok that sounds good, except my daughters account stays frozen. A paycheck had been direct deposited into her account, after the fraud had happened and would not be released. This “community bank” could not release any money until the investigation was over, even though the paycheck was after the event and they were leaving my daughter with nothing. Nothing to pay bills, eat, buy gas, ect. When I explained this to them the answer was “Yes that is correct”. So I cannot recommend Sterling Federal bank to anyone. I would recommend a larger bank who can afford to give back a few hundred dollars while an investigation happens. If you really want a community bank who cares about you, go to Amboy National Bank I have nothing but good experiences with them.