Stephen Melville Hardy - Preferred Rate N Milwaukee Ave, Libertyville

Stephen Hardy's impeccable level of customer service should be taught to all mortgage people. He continually went above and beyond to make this grueling process a pleasure. At the beginning of my interactions with him I was hesitant, because my mortgage was fairly complicated, and I had previously had trouble getting one. However, Stephen changed my opinion right away. He not only took my calls at night and on weekends, but he also responded quickly to me no matter what I asked...even after the mortgage was closed. He did the hard work, saving me hours of time and spoon-fed small tasks so that I never felt overwhelmed. He provided options for me, so that I was able to make clear and informed decisions. If he couldn't answer something, he would ask a superior or colleague and get back to me. I would not hesitate to recommend him to anyone seeking help in the mortgage field.

Steve is so great to work with! Very attentive, professional and caring. In working with Steve, I, along with a few of my clients, faced a mountain of information during the underwriting process and Steve was there every step of the way. Steve made sense of it all and got the job done in a timely manner; without the added stress that can go along with the process with other lenders. I highly recommend Steve for your mortgage, and refi, needs.

I would highly recommend Stephen Hardy at Preferred Rate to help you with a refinance loan! He is diligent, customer-service based, friendly, and will go the extra mile for a client. He came to my house to handle the paperwork (no, twice) so I didn’t have to travel anywhere. The process was so simple. Plus, he was able to save us so much money by finding us the best lender and rate.

I'm so happy we had the opportunity to work with Steve. He made the process so easy for us in such a tight timeframe. We were buying and selling at the same time. He responded quickly with any questions or concerns we had. He was positive and helpful in every way! Thanks, Steve!

Working with Steve Hardy and Preferred Rate was a great experience. He saved us $500 per month on our mortgage and the process was fast and simple. I completed most of the paperwork through the mobile app. Then we were able to see the process advance online and easily upload and reference our documents. Even our Covid-protocol closing went well. The agent was well prepared and patient. He delivered our documents then, over Facetime, reviewed them with us page by page. We were done in a little over an hour. I recommend Steve Hardy and Preferred Rate without reservation.

The mortgage process was very streamlined. Stephen makes sure to ask the right questions to collect the corret information to minimize underwriting time and headaches - will use him again for sure

It was great working with Steve! He got me a great rate and took all the stress out of buying a house. I’d recommend to everyone

Steve was exceedingly helpful and wonderfully responsive. Any concerns and questions were quickly and thoroughly answered. Steve was great to work with and always professional.