STCU: Ritzville Branch E 1st Ave, Ritzville

Staff was very professional, and made it easy for me to open accounts for my spouse and children's accounts. We were there for over an hour as opening accounts take a bit of time, everyone was nice and made the process less painful. As far as no local phone line, with other comments I live in town and have zero worries about this as if I have a problem I'll just go in! Looking forward to a long relationship with STCU for all my families banking needs.

Worst customer service EVER! I have several issues in the last year and they do not have the common sense or courtesy to let a customer know if there is an unusual problem. First it was with transferring and signing paper work for a ROTH acct. Then ATM was frequently out of service. Now there is an issue with a hold on a deposit check from 3/24. 3/29 I see nothing has been deposited. Why the heck would any business not notify the customer if there is an issue? Called Spokane STCU and they won't give us the Ritzville branch phone, Spokane spoke to Ritzville while I am on hold. Spokane said Ritzville could remove the hold on deposit but Spokane could not, refused to give me the Ritzville branch phone again and said I had to drive the 20 miles to talk to Ritzville in person. I drove 20 miles and Ritzville branch spent 15 minutes looking things up AGAIN and could not remove the hold. Can't call the local branch, no communication with customers. RIDICULOUS, terrible servcie.

Refusing to open an account because it was 3:50pm saying we don't open accounts after 4. No wonder yall don't get much business. You chase anyone interested in account away with your poor attitudes.

there is still no direct line to call the local branch, i just needed to call to see if my appointment to get in the lobby was still open and i have to wait on hold for an hour. not cool. Luckily the head manager gave me her business card to get ahold of them or leave a message locally, just ask for it. ATM works fine now. Update - changing this again because I still can't reach the local branch unless I walk down there. Very unhappy with the service provided. Slow and tedious.

Worst bank in ritzville Washington. Their brand new atm has not worked for 7 consecutive days since they took over months ago. All they do is make excuses. My family is going to remove all our accounts.

Not to jump on the bandwagon here, but seriously give us a number to the branch. Having to go through a corporate automated system and then have someone connect us to the branch is absolutely ridiculous, especially when you have to be on hold for 30+ minutes. So sick of automated answering systems. This is a small town...there can't possibly be that many people calling the branch.

Will be changing banks there is no direct line to the bank so you wait on hold for a half hr to an hr to talk to someone when you do ask a question they put u back on hold for another 15 min