STCU: North Branch E Hastings Rd, Spokane

Very busy when I arrived, opened a new account and had probably the best customer service in a bank I've ever had, very friendly personable, and polite. Thank you.

I haven't stepped into this branch in a few years since I've moved out of state, but I still call them when I need help. I've always had a great experience at STCU and will continue to do business with them as long as things stay as great as they have been for the last 13+ years! If you're thinking about refinancing your car loan I would definitely recommend giving them a call. They've handled all three of mine, soon to be a fourth!

Denise that I spoke with in the loan department was absolutely fabulous. She worked very hard and made me feel good about my purchase and my credit scores. She treated me no differently then if I had 400K in my bank, even though I'm a broke college student ;) Extremely satisfied with my bank, and I will continue to refer people every chance I get.

I have always had nothing short of excellent service at the north spokane branch. Whether it be in person or over the phone every staff member has always been polite, professional and pleasant to interact with. One employee in particular, Jennifer, should be given a shout out for her above and beyond excellence. She went above and beyond to help with questions that I had. Thank you STCU and thank you for hiring quality employees like Jennifer!

I have no problem with the people at the branch I normally deal with. All are very helpful and polite. My issue with STCU is their policies. I opened an auto loan a while back and set up auto pay for the added discount. No problem. We had to open a checking account also, no problem as this was not (and will never be) my primary bank. Then they wanted us to open an credit account. No problem until it was disclosed that we would need to CANCEL EVERY OTHER CREDIT CARD WE HAD. I told them never mind I wasn't going to do that. They called back an hour later and waived that requirement. A year or so later we decided to take out a home equity loan with STCU because they had the best interest rate at the time. I made it clear that I was NOT going to close any existing credit accounts. At the end of the process they insisted that we close all of our accounts even those with 0 balances. At this point in the process the time line we were dealing with put us over a barrel. This is not only BAD financial policy but border line negligent. I have since moved that loan to my primary bank (and reopened most of the credit accounts), once the auto loan is paid off we will be closing all of our accounts at STCU and will not look back.

All in all, I really like STCU. I prefer a local Credit Union to a large national bank. The STCU employees are always friendly & helpful. One suggestion/complaint I have is: I can never get through on the customer service phone number. Yesterday I waited 22 minutes and hung up, today it's been 11 minutes and still no one has answered. Last week the same thing happened, I chose to have a representative call back and it took 5 hours before they did.

Haley was very accommodating, helpful and knowledgeable. She made my experience quick and easy. Thanks!

kinda difficult to get a hold of anyone, the number must go into a central location and not the branch a person seeks, you have the option to leave your number and someone will call back Honest to goodness truth i have done that and im still waiting for a call back..the lady i did speak with did not know my answer to my question and said someone would call me that should know. ummm i wonder when that will happen should be more on it then put on a waiting list,,

When going into this branch they are very helpful, fast and kind. I also really appreciate the chat feature. Every credit union and bank should offer CHAT!

Love my life long STCU branch. A bit confused by the previous two reviews. I have always reached a person with a quick phone call. (Yes, they did recently increase the length of voice recording until you can pick your option. But the timing is ok. STCU should shorten the length.) And you can deposit as much money as you want any evening and have it ready for use the next day. This branch has always been quiet, quick and helpful. Clean bathrooms too! Shred day was a headache for both shreddees and those trying to conduct banking. I was doing both that day and had to sneak around the back with my shredding in order to avoid the 15 minutest wait. Try to improve upon that next year without taking away the awesome shred day service.