STCU: Downtown Spokane Branch N Wall St, Spokane

Always a great experience at this location. Parking is easy, multiple loading zone's for quick stops. I wanted to set up automatic payments with my Avista account since the apps seem to have so many steps. Kendall, the assistant manager, got me set up with Sean and he knew what to do. I handed my phone over and he took care of me. Plus I was able to get my credit card interest lowered substantially! It definitely pays to be a member!

While I love the in-person customer service I receive at any STCU branch, the TERRIBLE outdated quality of the online banking just isn't cutting it for me anymore. It's not user friendly and is often difficult for me to login to my accounts. They just barely got mobile banking too... I mean really? It's bad enough that I am seriously considering terminating all business I have with them. Yes the in-person customer service is great, but I just don't use that enough for it to outweigh the awful quality of their online banking.

STCU customer service is impossible to deal with. Took the advice of a car dealer to loan from STCU for wife's car. They offer a discount with autopay which worked for a few months before it quit. WaTrust and STCU blame each other for the disconnect. Now my wife isn't allowed to make a payment on her own car because she didn't sign the loan paper. When I call there to make a payment they need social security number, a secret code, year and make of car, approximate payment amount, date payment is due, and then want 10 dollars to make phone payment. What's up with that? I'm a customer I think... They make it pretty hard to do business with them. Probably won't consider doing any business with them in the future again.

I am in the process of moving my business from First Interstate Bank (formerly known as Inland Northwest Bank - they were AWESOME! FIB, not so much) and have had nothing but EXCELLENT service at this Branch. Amanda did absolutely everything I needed and asked for, something FIB is just not as customer service oriented. I'm just a little client to FIB but STCU is treating me as a valued customer. Thank you STCU and Amanda!!

The bank itself, the people who work there and the Rocket Bakery crew attached to it are all fabulous. Great customer service, and regular customers are always welcomed with a warm smile and friendly banter at the very least. One of the coolest setups I've ever seen, it makes banking and shopping local convenient and worth it.

My bank is actually wsecu but since stcu is a branch member I use the one downtown to do most of my banking and I love the place. It was recently moved to another location which is even closer to the apartment building where I live about a block away from me. I think the tellers are awesome. They are very nice and always make me feel happier when I stop by even though I usually am only dropping off small amounts of money. I will always be going to this stcu bank downtown.

Sick of paying for your mistakes out of my pocket. DO NOT TRUST THIS PLACE WITH YOU MONEY OR INFO. So done with this place. You make it impossible to do sound banking. I'm constantly worried that somebody (you) is gonna screw up and I'm gonna have to pay extra on my bills like I HAVE BEEN because they are late, as I am constantly denied access to MY MONEY because of YOUR ERRORS. Do you guys get off on screwing up people's lives? What's worse is every single time I make a complaint, all I receive is a half-hearted apology, like your apology is going to fix the financial distress that YOU created in YOUR ignorance. If you say you care so much about your "quality of service" and your customers, then maybe consider owning your mistakes and offering retribution, instead of just sending an apology. Your "apology" doesn't bring back what I lost. You "apology" doesn't fix the damage done by your careless actions and ridiculous policies, which upon review, I can say that most are definitely NOT designed to help customers in ANY WAY, but to cover your behind, and make you money. Your apology is worth nothing when I have to pay a $150 late fee, just because one of your idiot employees can't/won't do their job correctly. In most places if you can't do your job, you lose it, but not at STCU!!! I'd rather store my money in a matress, at least that way I'm %100 sure it's there when I need it, not when you can "get around to it" GOOD. FOR. NOTHING.

Just opened an account because my new car loan is,with STCU. I was pleased that there was a local branch downtown, unfortunately ther is NO parking on Wall St. In front of Bank so you have to park in the mall parking and pay. Or do meter parking on North and south streets. Either way very inconvenient, especially if you are handicapped as I found out the hard way.

I've been a member for a decade and lately when I call I have a 20 minute wait on the phone in a cue of around 20 people ahead of me. The last time this happened I told them how unhappy I was for having to wait for nearly a half hour to talk to them and all she would say is "sorry". They couldn't care less and their quality in customer service is suffering badly. They don't care about you. Bank somewhere else.

I now have several accounts with STCU, both personal and business. Robin Lewis heads a staff of the most wonderful people in the business. They are professional and so very kind. I highly recommend this branch of motivated, service oriented professionals!!!!