STCU Administrative Offices N Signal Dr, Liberty Lake

In the last 18 months things have changed significantly at STCU. The only way I could describe it is a complete nosedive. The mobile app and online banking features have been restricted and provide less information than they used to. This ultimately leads to more online chats and phone calls which have also seen a significant drop off in service. There has not been a time I have tried to call or chat in where I waited less than 15 minutes to speak with anyone in the last year and a half. Absolutely disappointed and am looking for a new credit union. Good riddance.

Amazing employer and credit union. I've been a member for almost 5 years now and love it. I started with just a First5 savings and it is such a great account to have! Definitely recommend this for everyone.

There's an INCREDIBLE customer service rep named Issac who I have spoken to a couple times over the phone now. He is spectacular at his job, incredibly friendly and proficient, always positive, and an absolute pleasure to talk to. Massive props!

I have been an STCU member for 20 years, and I am appalled at how they handled this situation: I pulled up to an ATM, put my card in the machine, and took "too long" to put my PIN in (probably 1-2 min). The machine then stole my card! It wouldn't give it back either. So that feature is for my security, fine. But an employee can't give it back?? Even with valid ID?? THAT IS ABSOLUTELY RIDICULOUS AND UNNACEPTABLE SERVICE.

Love getting late fees on my account while it takes them almost a week to deposit on my checks via mobile deposit making me miss payment dates. I've banked with STCU all my life and I would never recommend them to anyone

I have been a member for 25 years! As STCU has chosen to “branch out” they have grossly left the consumer behind and WE ARE A COOPERATIVE!! That is the DNA! The answer to increased wait time is to add more “phone tree options”; there is no way to talk directly to one’s main branch because there was an “administrative decision” to access only through the main number AND you better be ready them to give the person answering the phone the exact name of the person you want to reach at this branch!! Want to issue a complaint to the administration?? Good luck! Another road block! This is abysmal customer/MEMBER cooperative care!! It is high time for this administration and board of directors to get serious about what they were, are now and hope to be!!

STCU Vehicle Lien? Don't buy the car! If you are looking to buy a vehicle and the owner has a loan with STCU, don't do it! I purchased a car from a STCU member on July 27, 2018. The purchase money I brought to the bank paid off the STCU member's auto loan. I was assured by the STCU employee that STCU would process all of the title documents and I would receive the title in the mail from the Department of Licensing in about 6 weeks. I went to the DMV and paid $14 for a temporary title in July. The title did not arrive, so I went to the DMV again paid another $14 for a temporary title in August. Low and behold September arrives, and I have to go to the DMV again to get a third temporary title for $14. The DMV said, "you should have your title by now." I call STCU today, October 1, 2018, and am told that they do not have the paperwork and that the paperwork was never submitted to the Department of Licensing. I have copies of the paperwork from STCU, so I forward it to Andrew at STCU. Andrew replies, "sorry, you're going to have to work with the seller to try to get the title." Really? We did the transaction at STCU. I have an STCU Authorization to release title documents to a third party signed and in hand. I was assured by STCU that the title would be sent to me. Now I have to get back in touch with the seller to obtain the title? I have purchased two vehicles where STCU had a lien, I will not be purchasing another with an STCU lien. If STCU has a lien on a vehicle, I would encourage you to look for another car if you want to actually obtain the title for the vehicle!

Stcu is one of the best credit unions around and local !! Join today!!

on the hold for over 30 minutes, what s wrong with your call center!?

Greatest company to work for and I’m only a day in!