State Employees’ Credit Union Oxholm Cir, Garner

Hours are until 5:30 pm. Arrived at 5:10 pm they told me they could help, but then a minute later they said they were short staffed and couldn’t help me and that I can “try again” on Monday. Hours should be to 5 pm if they don’t want to stay later. They had 20 minutes to help me before they even locked the doors. Very unprofessional.

We just had our taxes prepared at this location for the first time. My wife and I both missed the fact that her last name was incorrect when we signed the return. I caught it afterwards and called them to ask that it be corrected. This mistake occurred on our previous year tax return as well, which was prepared at a different SECU branch, even though all her accounts have her name correct. They did not offer to correct the return , and said the IRS must have the name on file as it had been submitted since the return was accepted, and advised me to contact the IRS to change the name on file. I went to the IRS website, and they do not have the name as it was submitted. So, this is twice I've pointed out this issue to SECU and twice they have done nothing about it. Poor customer service!

Nice folks. Nice place to do business. Financed my car with no problem upon moving from Mt Olive to Garner. Very helpful people!

Always very courteous and helpful a great organization and great people !!!