State Employees’ Credit Union Ingram Dr, King

I usually have the most pleasant experiences here. But not today. The two women who waited on me made me feel like a crook. My husband's card stopped working. I went in to ask for a replacement. I was told he had to do it himself. I said I was the primary account holder. They said it didn't matter. That's their policy. Maybe there should be something in place that husband and wives can do this unless something is signed to not allow it. The worst part was how I was made to feel like I was trying to steal my own money or I was sneaking something over on the bank and my husband. I am pretty ticked about this. If you keep doing silly practices like this you will lose customers. I walked out of there feeling so embarrassed and ticked over how I was treated over a stupid replacement card for my husband who is busy working during banking hours. This should have been simple. Even offer to talk to my husband over the phone making sure it was OK to order the replacement card. Things should be made easier for the customer not the bank.

The people are okay for the most part! Most treat me kindness, but I've witnessed the treatment of the "high class" members. Much better than that of me!! All members should be treated the same...

It use to be a great place until they started hiring new people. Every time I need there services it’s always the same run around. Just liars that don’t wanna do their job. I will be switching banks soon.

30 minutes just to pay off loan and I think I was the only customer in the bank. Closed my account too. So frustrating.

Danette Price in the King branch is always so nice and pleasant you can hear her smiling in her voice! Thanks for great service

I have always enjoyed their friendliness and the fact that they remember me every time I go into the bank.

Excellent customer service Allways. Allways treated like family !