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Star USA Federal Credit Union Cantley Dr, Charleston

3.7
(10)Loan Agency
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1 Cantley Dr, Charleston, WV 25314

(304) 357-2319

http://www.starusafcu.com/

  • SundayClosed
  • Monday8AM–5PM
  • Tuesday8AM–5PM
  • Wednesday8AM–5PM
  • Thursday8AM–5PM
  • Friday8AM–5PM
  • Saturday8AM–5PM
CLOSED
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    Personal Loans Near Me In Charleston of West Virginia(WV)

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    Reviews

    3.7/5.010 Reviews

    D

    Danny White
    1

    Co-signed a loan, daughter stop paying, they have yet sent me a notice to saying she stopped paying and there is late payment, found out through a credit report. Poor customer service, last time my daughter had a loan through Star, they called and she paid it.

    C

    Charles Sweigert
    1

    Star Federal Credit union recently updated their banking system. Haven’t been able 2 access my account because my password was erased during conversion. My local branch has tried 2 help me but there hands r tied by main office. Soon as someone answers a phone @ main office, will be transferring my assets 2 a more complete banking system. Ty

    D

    Dusk Tec
    5

    They've been improving their quality of service and dealing with staffing issues during these tough times. They had an update to their system earlier this year that didn't go as smooth as they wanted but these things happen. Couldn't ask for a better bank.

    K

    Ken Hutto
    2

    This is not a local bank for me. I join when it was Greyhound Credit union because of my father. I have a savings account and have been unable to talk with anyone. I text them also. I soon will be closing my account. That update they did was disaster for them

    D

    Debi Sticklen
    2

    They are the only bank in town that says they need 3 days to change their computer system, and still not have it set up. In addition to that, they don’t even pick up their phone to answer a question. I called and the phone rang 15 times, then it cut me off.

    B

    Brenda McCarthy
    1

    Has anyone made an error on automatic payments? Amazon Prime took out my annual membership without notifying me. This cause my checking account to be overdrawn. I tried to get a small loan to cover the shortage and didn't receive a call back from the loan officer until I spoke to the branch manager five days later, by then it was to late. I inquired if the fees could be reversed because I had been a good customer for 15 yrs with automatic payroll deposits. I was told the the TOP Executives said no. I guess they never made a mistake with their checking account. Please go to the BB&T in Ashton Place on Quarter G ask for Summer Waugh. Summer cared and helped me in the time of need.

    C

    Catherine Tate
    5

    I have been a member for 20+ years. Love this bank! Customer Svc is amazing! Like a neighborhood family bank. You can't get that from any other bank.

    Response from the owner

    Hello Catherine, Our employees take pride in serving our members with the best possible service we can provide. Thank you for your review and for being a valued member! Star USA Federal Credit Union

    C

    Curt T
    5

    Great staff willing to help you any way they can. They are always trying to find new ways to make customers lives easier.

    J

    Jeff Cook
    5

    Amazing staff, very accommodating, and professional service, especially Rick Roberts, Mike Louk, & Shane Thaxton!!

    S

    Stacey Green
    5

    Excellent service, great personal care and unique loans and accounts avaialable

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    FAQs

    • 1. How to Get in Touch with Star USA Federal Credit Union?

      You can get in touch with them at (304) 357-2319 or enter their website and fill out the online form.
    • 3. How Can I Apply for a Loan from Star USA Federal Credit Union?

      To get loans from Star USA Federal Credit Union, you can fill out the online form on their website or pay a visit to their office. You may need to drive there when getting title loans. Browse through our website to get more information about online title loans.
    • 5. What Can I Do If I Fail to Repay My Loan?

      Failure to repay a loan can lead to lawsuits and damaged credit scores. Get in Touch with your lender when you are likely to fall behind on the repayment.
    • 2. How Can I Get to Star USA Federal Credit Union?

      You will find the store at 1 Cantley Dr, Charleston, WV 25314. Open a Maps app and get driving direction to Star USA Federal Credit Union.
    • 4. Is Star USA Federal Credit Union an Agency or a Lender?

      Star USA Federal Credit Union is a Credit union helping you solve your financial problems. Browse this page to get small personal loans for financial emergency fund.
    • 6. Does Star USA Federal Credit Union Offer Loans for Bad Credit Ratings?

      Yes. You can expect to get loans with Star USA Federal Credit Union even with bad credit scores. It is also available to get installment loans with poor credit through our platform. You can also learn more about an installment loan through us!