Star One Credit Union | Saratoga Big Basin Way, Saratoga

I had some questions about opening a savings account, and one of the tellers here (I want to say her name was Amelia) was so helpful in helping me over the phone. She took her time to explain my options and was a great communicator and super friendly and patient. Great customer service for help over the phone!

This new location is convenient and always parking to be had in the back. So far it is never crowded with customers. They are friendly and courteous. Cannot ask any more from a credit union.

If I could give them 0 stars then I would. I had to file chapter 7 but settled with Star One and paid in full almost immediately. Since then, Star One has reported my auto loan with them as discharged (it was not included ever) even though I have never been late and even have made double payments, cut off my bank statements (they decided to just quit sending them), deleted all my past eStatements to everything and cut off my online access to my accounts. When I asked for this to be fixed they were, in short, uncooperative and simply said no. I filed a complaint with the BBB. I got a call the next day and they restored my online access, but of course there are no transactions showing for my auto loan after my chapter 7 filing. Star One decided to include my auto loan in my bankruptcy all on their own. I love credit unions. I do not recommend Star One. They are not human beings and appear to like staying behind the red tape.

Small facility but uncrowded. Quick and helpful service. Easy parking. I've been a member for nearly 20yrs and just love StarOne.

There's the sign for the credit union but the entire building is empty and being remodeled and the ATM is turned off.

Very helpful and dedicated staff. Nancy’s the best!