Stanleyautomotive Finance Ent Lemmon Ave, Dallas

If I could give no stars I would but you have to give at least one. This company is HORRIBLE!!! I can’t say this enough DO NOT I REPEAT DO NOT GET A CAR FROM THESE PEOPLE! Their company is not helpful they have no assistance in place in the event that something happens God forbid. Lance Keese is not a person who needs to be working with any public. I have never seen a finance company with absolutely no type of assistance in place for ANYTHING! And they don’t give a d*amn if you have been on time forever if you end up in the hospital and miss a payment that’s it’s REPOSSESSION!! There is no negotiation or even the slightest of humanity here it’s all about PROCESS( spoken from Mr. Keese himself). Save yourself the headache I wish I had before my mom went here. MS. MARY AND MS. OLGA ARE THE BOMB BTW!!! THEY ARE SWEETHEARTS❤️

10/10 do not recommend this company. My car payment is due TODAY. I got a text this morning at 9 am, saying my car was up for repossession. I have had this vehicle for a year, I have gotten it inspected and everything. My car is still illegal. I have no tags, no plates. They refuse to send temporary plates. I have been pulled over 4 times this week because of it. Plus, the people in the office are so rude and unprofessional. Wouldn’t recommend to my worst enemy.

I was in the hospital during this COVID. I was not positive but had other issue but was kept there because of COVID, I had my daughter send in my late payment plus my upcoming payment and then some. I got a message immediately that I was $8.35 short. They have been harassing me everyday by phone and email about the $8.35, I asked if they could waive it. I was told no. I received other emails and the subject is, in all caps, DO NOT IGNORE US. Do not finance with them. They will get you in a vehicle. Your check engine light will come on immediately after, but if it is in the warranty period they say they will fix but you have to leave your vehicle with them because they take it off site and you do not get a loaner. So hope it doesn't take more than a day. This is my second vehicle with them so I must have forgot how it was. The first vehicle they call you one minute after midnight of the due date. Lol, I am exaggerating but not lying.

Thank you Stanley Automotive for helping me and understanding my problems. Ms. Mary is the bomb and Candice is so nice on the phone! This company really works with you!

They helped me with a car loan when no one else would. Convenient and easy payments online. The only thing I disagree with or is the $5.00 convenience fee for paying online using my computer and my wifi or phone data. ??? I understand when you call to pay your bill paying this fee. But I made the payment with no assistance from any reps. This is an inconvenience