Standard Finance Trask Ave, Garden Grove

Ron is the absolute worse. They repossessed my car and I was only 15-20 days late. I made my payments late but definitely in the same month they were do. They don't care about real life struggles people go through.

Very rude and disrespectful. I tried explaining to them that I paid the payment with the car lot and I payed it off. They told me that the car lot dealership had no record of me paying it off. I asked them then if I could make payment it was low payment only because I lost my job because my youngest daughter had fought cancer and my job let me go. They pretty much smirked when I was explaining to them my situation they told me no. I know I payed it off but I had to move because I couldn't afford my house payment due to what we were going through and lost allot of my belongings along with my paperwork with the move. These people have no consideration for people and their feelings. I did offer to make a payment like I explained but they wouldn't take it. All they keep saying is no and it would take 6 years to pay it off only because it was such a little payment. I explained it's only until I get on my feet but they still refused. Once again they are very rude they really were mean and hurt my feelings the way they spoke to me.

I have an active account with this company and I have to say that I'm appalled by the way this company talks to their customers. They are completely disrespectful and have horrible customer service. I would never in a million years recommend this company to anybody that I care about. I dealt with Harold from Finance today 7-11-16 and then afterwards I dealt with the office manager who sounded like he was either heavily intoxicated or on drugs. I had to have him repeat himself a couple of times because he was slurring his speech. Ann is the only one who I can say speaks in the appropriate tone and knows how to speak to customers.

Horrible and rude finance company!!! Don't waste your time doing business with them. Very unprofessional and they are liars