St. Cloud Financial Credit Union 1st St, St Cloud

Malena at the Sartell branch was awesome with my teenage daughter when she went in to open a student account! She even went out of her way to follow up with a nice personal gift and card based on their conversation at the first visit. I am super impressed by the care she received. We love SCFCU!

So far so good. I only wish they had more branches closer to the twin cities because I do so much business down there, but they treat me good, so I’ll be ok.

Banked here my whole life. I defiantly like the staff. I have known most my whole life. I do feel it has became a little "Wells Fargo like" in the last couple years which is a turnoff. I have accounts at other banks because of that.

Opened an account to have a physical location to deposit cash into and have access to cashier services. Two separate times, someone else was able to use my account on Target.com. After the first time, they realized it was another member with an account number similar to mine. I filed a report, and they "handled it internally", but were very polite and helpful. It happened a second time with the same member using my account, as well as an accidental direct deposit into my account, and when I called to confront the issue, they offered to change my account number. No. I want you to address the fact that your security measures let someone who isn't me deposit and withdraw money from my account MULTIPLE TIMES. When I explained I'd rather just close the account, the gal told me she'd send me a form to sign, but she was just about to leave for her lunch break and wouldn't get to it until later. VERY UNPROFESSIONAL.

The insurance company that works with St. Cloud Financial are absolute thieves. I have never heard of an insurance premium that is $3300.00 for 3 months. That is absolutely disgusting. No insurance company any where in the country charges that much money for 1 vehicle’s full coverage. They are non-negotiable with that number and claim that there is nothing they can do. I will never ever do business with a company that is that disgusting especially in these difficult times. Are you kidding me? I am doing everything I can to get out of this. Get a loan and bank elsewhere!! They are horrible people!

I'm a proud customer of the St. Cloud Federal Credit Union's family of locations. I've used their services for several years and what I like best about them is their small town hospitality. They remember your name and use it when you're banking with them. Customers always appreciate that. They also offer very competitive rates and most of the services that I need. Personally, I'm a fan of their Sartell location and staff, simply because that's the location I use the most. They have walk-in and drive-up hours available. I do wish that they offered a few additional services, such as the ability to exchange currency, for those overseas business trips and the like. Aside from that, I've always been very pleased with their service.

Just got of the phone with a lady there and she was very helpful with explaining what they needed from me. She explained it to me without making me feel inadequate. Very friendly thank you!

I started banking here when I got my first job and I definitely felt welcome every time I went in to deposit my checks even when I wore my nasty work clothes I was treated very well

Opened an account on 2/10/2020. On February 27th I still didn’t have my debit card... I called and they said they made an error on the address and they would send me a new one right away. I called on Thursday and I was suppose to have a new card Tuesday... never got the new card. Finally ended up closing the account because I was so frustrated. It shouldn’t take almost a month to get a debit card...

They are diverse with there personnel which reflect not just a local reflection but A national look of who we are as a nation , which is refreshing a so-called taste of the past our leaders at the bank haven't forgotten their civic lessons a credit union of and for the people.