Spero Financial Pulaski St, Columbia

If I could leave 0 stars I would!! I had an auto loan through TELCO, well I wrecked my car and had to get another one which they gave me a finance rate of almost 8.5% !! This is with dang near PERFECT credit. Well the woman said it was due to my other auto loan and I could call back in a few months and have it refinanced. Well of course we call and try to refinance LIKE SHE SAID and they use the excuse "we aren't refinancing due to covid" LIKE WHAT?!?!? Fast forward to recently I got a new car and they called to get the pay off and everything with the new company went SOO much smoother, well they had my car payment on auto draft and so of course it drafted but they insured me that I would receive it back, of course I didn't then when I called they said they issues $26 to a savings account there that I don't even use?? Why!??! I asked why it was $26 and not the full amount she says "due to the payoff" how is this so? How do they add amount to a pay off on a loan that was OVERPAID??!?! Makes no sense... all I can say is RUNNNN --- DO NOT USE THIS this place to finance ANYTHING!!

I've been a member of Spero/SC Telco for over 20 years and am completely satisfied with the Financial Services they provide.

This is an excellent credit union to bank with. They treat you like family and help you meet your financial goals.

I had a auto loan with what use to Be SC Telco. Great customer service, never on hold on the phone for more that 10 mins. Great service. Made my payments on time. Paid my auto loan off and got a personal loan through them. Been making on time payments, but come November of this year I went to the ONLY Columbia location to make a payment and the Facility was CLOSED. Closed in the middle of the week. (Which made my payment late) No sign on the doors or windos of the drive thru, no email sent out to member stating they were closed. I live well over an hour from the closest location so I can't come when ever I please. Found out they switched names to another financial institution and when tried to call to make the payment over the phone, I was on hold for well over 30mins. The lady who took my payment over the phone was nice, but then put me on hold for an additional 10 mins, bc I asked a question she couldn't answer. Loan will soon be paid and will never do business with this institution again!

Taylor at Pulaski St. branch is one of the best tellers I have ever gotten the pleasure to know. Always a smiling face and wonderful service! Highly recommend anyone visit this branch and see for yourself! Give her a RAISE $$!!

I have been a member of SCTelco since 1992. They have finance 4 autos and one RV for me and I have always had a very good experience with this bank and the people working there like Sylvia McCracken. I hope to be a member for many more years!

I used to bank with SC Telco and I recently had a deposit issue. Rakeisha was very helpful and Spero should feel great to have her.

SC Telco Federal Credit Union is the best credit union around! They have good CD rates, car loan rates and customer service! I'm glad to be a member!

Branch in Columbia is awesome!! However customer service line is full of rude reps. I hate having to call and since this branch is the only branch and I live on the other side of town, I usually have to call. They should hire people who actually have customer service skills for the customer service line. Update. I had to call again today and the woman I spoke with on the phone was so rude. I had a fraudulent charge and she told me she couldn’t do anything about it since someone used my PayPal to get to my debit card number. I understand that I had to call PayPal, but she never once said “I’m so sorry” or “Don’t worry we can work it out” she acted like I was wasting her time. I’m so disappointed in this bank right now. Changing my review to 1star.

I USED to respect SC Telco, not anymore. The employees have always been friendly so that gets them an extra star. The business side of SC Telco is not really any different than a bank. I will be closing my account first thing tomorrow.