SouthStar Bank, Steiner Ranch Steiner Ranch Blvd, Austin

I love doing business with SouthStar Bank. It is the feel of a small town bank, with all the services of a corperate bank. They always address us by our names, regardless if we go into the bank, drive through or call in. We would not dream of leaving. Terry, Greg and the whold team are just wonderful.

There's so many positive things I can say about SouthStar Bank, and in particular my interactions with one of their top executives Greg Vesely regarding my mortgage. The honesty, swift response whenever I had a question, the eagerness to want to help accomplish my goal, and frankly the willingness to hold my hand through my first mortgage process. He's treated me like family since the first day I met him!! I highly recommend doing business there!!

We recently moved to TX and decided to transfer our accounts to SouthStar Bank. We have loved our decision- the customer service is amazing, everyone is polite and the service has been very prompt. Would highly recommend!

I am usually super impressed with any SouthStar branch’s customer service, but today I was left very unsatisfied with the service that I was given. Around 9 am today, I went through the Steiner Ranch location’s drive through for three reasons: 1) to get change for a bigger bill, 2) to request the number of times that I had transferred money from my savings account, and 3) ask what the rules were if I were to go over the limited amount of transfer transactions. I was greeted by a teller, which I did not get the name of, and after telling her what I was there for (mentioned word-for-word above) she asked me for my driver’s license. When I told her I could not find my driver’s license and asked if I could use my student ID instead, which included my full name and picture, she said sure but that she would have to call the branch I usually see to ensure my identity. This didn’t bother me too much at first, but I began to feel as if she thought I was committing some suspicious activity and not just asking for three general services. After she got off of the phone with the Hearne branch, she asked for my social security number and my date of birth. I answered both correctly, and then she asked me about which other branches I also banked at, which was odd. She further questioned me to why I was coming all the way to the Steiner location when I had already given her a UT student ID that obviously implies that I was now living in the Austin area. According to the Hearne branch, who confirmed she called to see if I was the person I was claiming to be, she had also spoke to them as if I was some suspicious character over the phone. She also asked them why I was all the way at the Steiner location, to which they answered that I attended school in Austin. And although they gave her a description that accurately matched the ID I provided when she asked for it, she decided to make the comment that I was “covered in tattoos” to the other branch, as if this mattered at all. The worst part about all of this is that this employee even recommended that I go to the Dripping Springs location next time, which I’m unsure if those were helpful intentions or not, but after the whole situation it is hard to believe so since I live about the same distance from either branch. Again, I’m usually satisfied with the service I receive from SouthStar but this whole interaction felt unnecessary and has made me consider opening up another account elsewhere to avoid another poor experience.

Jim Trungale is the very best in the industry. I was lucky enough to have been introduced to him a few years back - as the the guy who knows how to work through complex dynamics when it comes to lending "unique circumstances". He worked patiently and transparently with me on the loan for a new home in 2016, again on our move to Lakeway in 2018 and our current refinance. He's smart, he's strategic and he's available to guide you through all the complexities. As a small business owner with income on a schedule K and rental income from an investment property, nothing about my loans could just be easy peasy. But when working with Jim, it always felt that way. I brag to anyone I know about him. HE IS THE MAN! Thanks Jim!!!

The team at the Steiner Ranch Branch have taken care of our banking needs on both our personal and business needs. They have a beautiful location, friendly tellers who know you by name, and professional service. If your looking for a solid banking experience I couldn't recommend them highly enough.

I couldn't be happier with Greg and his team at SouthStar Bank. Professionals from start to finish. I look forward to a long business relationship in the future.

The best experience in working with a bank. Thank you to Greg Vesley and team for such an easy closing!

Friendly, professional and personable service. Such a contrast to big corp banks!

Greg and his team operate a first class operation