Southern Security Federal Credit Union Poplar Ave, Memphis

When I tell you that Southern Security Credit Union is family, That’s just what they are, I have hit some hard patchs during this pandemic. I was taking it harder then they was, all I keep hearing is you good you are ok, We will stand together…And that’s just what they did… And a special shout out to Christina Cartwright, she always call and check on me, just to let me Southern Security is thinking of me

I have banked with Southern Security for over 5 years. I really don't remember when I opened my accounts with them. I've seen some of the bad reviews that call out specific people; however, I have never had that experience. The people I have dealt with at the bank and have come to know over the past few years have ALWAYS been incredibly kind, professional, courteous, and treated me like family. I also bank with a national "big" bank and the difference is night and day. At my big bank, I am an account number. At SSFCU, I am Jeff. I can call, text, or email and I always get a response. I've worked closely with Christine at the bank for the past 3 years and I've known Dawn for over a year. If you are reading reviews to try to make a banking decision, I strongly recommend you highly consider SSFCU and the GREAT team they have.

Small bank no 24 hrs banking here using ATM. App on phone always unavailable, time for IT to fix something.😳

I would like to personally thank Mrs Christine Cartwright for all of her hard work and dedication she does for the customer service of SSECURITY! Everytime I need assistance she is always there for me. I just want to say thanks for always going above and beyond duties your my number one banker at Southern Security keep up the good work.

Tyler was very RUDE, and UNPROFESSIONAL!!!!! I have been banking with them for years and this is the first time I have experienced this treatment when trying to bank over the phone, since they have closed branches and is inconvenient to travel to the few branches that are open. Only 3 branches in the Memphis area and poor customer service is gonna lead to one less account. THANKS FOR NOTHING TYLER

During Covid-19 I started using the new service ACH transfer. I had an issue with it, I called and Tyler was great! He tracked down the issue and stayed on top of it till it was resolved and continued to follow the recurring transactions to ensure there was no further issues. Tyler showed true customer service and did a great job!

Southern Security is the best bank in the Memphis area. Dawn, Christine, and the entire staff treat you like family. They have been there for me every step of the way from high school through home ownership. I would not consider banking anywhere else in Mid-South.

All the staff at all the banks I've visited are polite,helpful an very understanding. I've visited several of r banks n the pass years an I've always been treated with respect Tks Keep up the outstanding work.im a customer that will stay banking with you all fo r all my years to come all my years 2 come.tks.an b blessed.

Service is great the staffs are very friendly especially Mrs. Pat she will make you feel like you're part of the family..... I have been a member for almost 30 years and continue to love it more and more everyday

Fantastic customer service the tellers are very accommodating when there is a problem so courteous and patience thanks again