Southern Michigan Bank & Trust W Michigan Ave, Marshall

I switched to this bank a few months ago. I am blown away with their customer service, drive thru tellers are ALWAYS happy and smiling, very fast, no long lines. So happy to have chosen the Marshall location!

I would never recommend this bank for countless reasons, but first and foremost being that they transferred my funds, without my knowledge or consent, into an account that charged $7/month. Then, once the funds were exhausted, they closed my account, again, without my consent or knowledge. When I went to withdraw my funds, they informed me of this happening. I was confused and frustrated, and the lack of professionalism was astounding. The manager I spoke with was very unprofessional, and lacked any empathy or understanding for the frustration a customer may experience knowing their money was stolen by their bank. I was told she would follow up with another branch, she waited until the end of the call and I missed her call and returned it with a voicemail, with no response, so I followed up. When calling back, she stated "there's nothing we can do, any questions?" I feel disrespected and manipulated, by a bank I trusted with my funds, and I would never recommend this bank to anyone.

They have been so helpful and informative about the PPL application and forgiveness forms. I truly appreciate the guidance and support they gave. It seemed I had endless questions and they were very knowledgeable and kind.