Southbridge Credit Union Main St, Southbridge

I would offer zero stars if I could. This credit union sent me e-mails pretending to be my bank in order to obtain PII.

Cards break very easily and have to pay $15 to get it replaced. i payed to have my 4th card in less than a year replaced and not even a week later, the chip in the card doesn’t work at all. Not to mention my card gets locked whenever i try to buy anything online and when i asked about this they told me there’s nothing i could do. cant even use paypal. this place is a scam

I have had nothing but problems at this bank. avoid at all costs. i’d rather stuff my money under my mattress than deal with these people.

They have no interest on savings account and won't refund any fees unless you meet their transaction requirements. Not the worst bank I've had but definitely some stupid guidelines for refunding fees. When I signed up all fees were refunded without any requirements, but not anymore.

I grew up and this was my first bank, in terms of service they offer everything, but at every chance they will block you out of your account, put fraud holds on small transactions under 100$, and be a nuisance at every chance, If you can get a USAA account instead I highly recommend that, and I’m a 20 year customer at SCU.

Horrible experience here and it keeps getting worse! Take your business elsewhere!! I had 5k in my account and was denied a 1,000 loan to build credit. Then, I was charged multiple times for one payment that was declined and they rudely refused to fix it and made me pay for it! I believe they charged me 120$ for something that should have been 30$ and told me “too bad you can take your banking elsewhere”. No thanks!!! 👋 Bye bye

Very rude cashier at Sturbridge branch or whatever you call them. I will stick to Southbridge branch

Great place to deal with very knowledgeable people, very informative when questions are asked. Great rates on loans as well.