Sound Credit Union 187th St, Puyallup

I recently refinanced my auto loan, there were a couple of "hiccups" but Stevie J. quickly and efficiently remedied the situation. I'm very happy with the end result. I'd also like to note that since this branch opened, it's my favorite branch as the entire staff is always pleasant and helpful.

There's a lady named " MiCELL/ MyCell" not sure on the spelling, I bank here awile now and just getting off work so im not to pleasant to look at but the Transaction shoulda been very simple in and out but No it definitely was not SMH. "MiCell/ MyCell" again this is the name she gave me but wasn't wearing a name badge so who knows if it was legit ? My purpose was to trade in 20$ for 2 Rolls of Quarters for Laundry, at first she took the money and proceeded with transaction then she says im gonna need to see some ID, So i say for Quarters ? She says I need your ID #.. I live very close and did not have this info on me and she wouldn't exchange my $20 Cash for 20$ in Quarters... She made such a simple exchange into a very Big deal and wouldnt cash me out. Afterwards i went down the street to another Credit union and had no issues, I was in and out ... This is the only reason why iam leaving this Review. This lady acts like shes better then some regular hard working individual off the streets that I assume was thinking that I did not bank there SMH. I go there every week and never am i carded or have issues besides this lady... For record I do Bank here and at that Branch but Im not sure for how much longer lol. Getting Treated like a criminal just to exchange cash for Quarters is ridiculous

Had fraudulent charges made on my account so had to get a new debit card was thinking I'd have to wait a week. But Stevie J. at Graham WA location informed me she could just get.me a new debit card and within 5 mins I had a new card...thank you so much!! 😁😁

Had a great experience with Stevie for our boat loan she made the process painless and very accomodating and easy. Thanks again Stevie!

My Son and I went to Sound CU to have him apply for a Auto loan. The process was smooth from start to finish. The team work from the Graham Branch to the Aurora Branch made the transaction very easy with the dealer in Seattle. Customer Service was great, and I was impressed with the knowledge they shared with my son so that he would have a better understanding of the entire process. This was my son's first loan, and I can not express the level of detail and clarity they were sharing. We are now thinking of getting our new car refinanced through them, that's how well everything worked and the APR was below anywhere else we looked at. THANK YOU SCU

Sound Credit Union has been superior in their service to us for years. We were so excited to have the Graham branch open. Yesterday I went in for the first time to do some business. I was greet with a giant smile and quickly directed to Maggie, the asst. branch manager. She was so friendly and helpful. She gave the help and information I needed. And today as I had additional questions she was right there to help my husband an me through the process. She is not only very professional, but very helpful and friendly. Not often seen in today's world. I highly recommend the Graham SCU branch. You will be treated with heartful care and understanding.

Customer service is great here. Maggie was very professional and attentive to our needs. Spent her valuable time helping us set up at Sound credit union. Their new offices are so nicely decorated. Glad to be a member

I love this Sound CU branch in Graham! The employees are super friendly, the service is exemplary, there’s plenty of parking, and I always feel welcome and valued. Why bank anywhere else?

We recently dealt with Maggie and she was amazing !! Super knowledgeable and just made the process for us so simple ! I recommended sound credit union! Also very communicative!

The new SCU is great everyone is very friendly and very helpful I recommend this credit union over a standard bank anytime.