Simmons Bank Military Rd, Benton

This Bank never answers the phone. Never! This place used to be metropolitan national Bank and it was a good bank. Simmons took over and you can't get through to customer service no matter which branch you called. The bounce check fees are almost up to $40 a check. It's ridiculous. Do yourself a favor and find a different bank.

Would love to say a big thanks to Danny Wooldridge at the simmons on Military in Benton. He was so nice answer all our questions and took care of us .

This bank has terrible customer service! I have an account at this bank that I rarely use. I came in to cash a check for a small amount from my father who has the same last name as me. I brought the check along with my driver's license and Simmons debt card to the bank teller inside the bank. The teller looked up my account information and spent about 3-4 minutes scroupoulousy looking it over for whatever reason. He finally asked me "whos signature is this because it doesnt match what have on file". I replied in litteral disbelief "My dad's signature". He then said to me "no it's not his signature because the signature on this check does not match the signature I have here" The teller then tried calling my dad and dialed the wrong person. I then called my dad and told him what was going on. He was not happy about this and told me he would take care of it. He called his hometown branch location and told them what was going on. The teller manager came over and asked what was going on. He showed the signatures to her and all she sassily said was "Oh yeah those aren't even close!" And walked off without even speaking to me. Nobody asked how important the check was or discussed it with me. Nobody cared! I was panicking because my rent was due at the end of the day. I literally left the bank crying because of the way I was treated. The Simmons teller for whatever reason wrote my simmons account number on the check before i left. Keep in mind that my dad opened his account over 10 years ago and has had multiple loans with the bank. Thankfully my arvest bank was able to take the hold off of the check after I talked them about why my Simmons account number was written on the check and my awful experience at Simmons. I feel as though the simmons teller saw that I had $3 in this rarely used account and assumed my business was fraudulent. If I kept a higher balance he would not have cared. No customer should be treated with this amount disregard and lack of respect. **Update*** as of 11/21/19 I tried emailing Simmons customer service and never received a reply about my problem. I work during their normal business hours. Simmons actually took away my ability to withdraw money from the atm with my debt card. I was able to get ahold card holder customer service and the lady had me confirm my identity. After explaining my situation to her she tells me that their fraud department had set my atm limit to $0. She wouldn't tell me why. I finally got her to turn the limit up temporarily so I could most of my cash out of my account. This has been an awful experience and I'll be closing my account soon.

I've been banking here for over 10 years. I am well satisfied with them overall.

Rudest people I have ever experienced in banking drive thru.

Best bank ever. Great management and team!

They are simply the best bank i have ever used.

The worst experience with this bank...

Always very friendly and courteous to me.