Simmons Bank University Dr, College Station

I have had an SBA loan with Spirit of Texas Bank for 2 1/2 years. Initially, they were great. In the last 18 months, they had some personnel turnover and now their customer service is beyond bad. Their people are obviously overloaded as their communication with us is awful. They seldom respond to emails. When I call them, they make me verbal promises about getting back to us on certain items and seldom follow through. I am beyond frustrated with this bank. If I could move my SBA loan away from them to another bank, I would do it in a minute.

This is the worst bank I have ever dealt with. Only deal with this bank if you want troubles and to waist your time. I signed up first day for the PPP, and after giving them all my federal and state information I never heard from them again. I sent numerous emails and phone calls and finally had to call a different branch to get the person I was dealing with to call me back. I had to do this multiple times. Then they said I did not provide them with enough info, even though in my multiple emails I said let me know if you need anything else. Let me clarify that they were asking me for information that was not needed for PPP because I had already helped my daughter submit one for her business through another bank. These guys lied to me and then blew me off. They are not a bank I would ever consider banking with because they are not trustworthy or honest. Definitely not a Texas philosophy where you waist your clients time, lie to them, and then say ... sorry...Is that the Spirit of Texas? I will be filing a complaint with the SBA.

Same here they have a rude employee working there my mom collects change and then we take it there they said to us our counting change machine is broken and do not know when they are fixing itwhen

This bank is all about Texas and Texans . So born or you have chose to make Texas your home , This bank is what Texas is all about. Im 60 plus and this bank will all ways be my home bank. Thank you for your support of all the folks that make Texas and the people that make this state the place to live. Thank you again. WJ Red McNeill

Your people in Bryan College station need to be a lot less rude over the phone and give direct answers and not well maybe or maybe not . Worst people I have had to deal with over the phone

Very good local bank for small businesses. Been with them over a year.

Great small business bank. Very professional employees.