Silver State Schools Credit Union W Cactus Ave, Las Vegas

Love this branch. I'm a credit union member from the other side of the country and there are no local branches. When I moved to Vegas I tried to do share branching at several credit unions only to find IMPOSSIBLE restrictions on day and times due to the RONA situation. Then I found Silver State. This branch is more than AWESOME. Share branching was easy, like it supposed to be and the people are extremely helpful. Thank you for being the best!

Horrible customer service by the branch manager Roxanna. I went to deposit money into my shared branch but the teller said they don’t take coins. So the manager came over with an angry look and just said no. I only had $12 in quarters to deposit. They finally explained they only give out change but not accept it and that their coin machine would charge me. I asked for their help with this situation and Roxana refused to give me alternate. In customer service when you say no to a client you provide them with options. This could’ve been a great opportunity to turn me into a member by highlighting your amenities that I needed but instead she turned an opportunity into a bitter moment. I should feel taken care of at my bank not aggression by the manager.

We needed to open up a secondary savings account. I found it weird that even though we already have a checking and savings account with them they still needed to run my credit to open a secondary savings? Anyway just took a little longer then we though because of a few extra steps. The employees were very nice and professional and were able to help us with everything we needed. We have never had any issues with this credit union like we have had with other banks in the past and this is why we continue to bank here!

I went into get a checking account and the employees were very polite and were going to sign me up for checking and savings. I had a manager come and harass me and saying anything I provided was not good enough and I had to have utility bill no matter what to get an account. I responded by them why did they waste the tellers time or the person to get an account opened with out telling me first and why waste all of our time. Then it got worse the teller apologized for inconvenience and the woman manager made her cower down and said did you say you apologized and she put her down and said no. I witness and fear to this employee. Don't ever support any institution who would abuse customers or employees.

Do not go to this location. Atm malfunctioned, destroyed my card and customer service is absolutely worthless. Traveling from Utah to northern California. So put me in a complete bind. I originally went into back to get money like through visa, the incompetent teller, told me they do not do that there. Apparently, their ATM has history of not working. They also had the nerve to tell me that I made the decision to use their ATM and that I took the risk. Hmmmmm never in all my years have I had an ATM destroy my card. BAD SERVICE ALL AROUND!!!!!!

This banking establishment as a WHOLE is horrendous, do yourself a favor and just look somewhere else. Otherwise come on in if you enjoy financial errors made to your account, being forgotten about when making appointments with loan representatives, and an overwhelming feeling that nobody (including their call center) knows what the hell they are doing.

I was excited they built a location closer to my home. However, even though this location is larger than others, it seems like they can never accommodate any of my requests. Lost a card, their instant card machine was out, brought in change, their location doesn't accept change. I already deal with it being a smaller bank. People tell me constantly why I don't bank with larger banks...

When I call there customer service every single time I had to deal with representatives with bad attitudes when I was respectful with them from the start. I will never do business with them again.

I've always been greeted by a smiling face and received better than average service at this location.

Customer service is horrible. They never return calls, never return emails, never follow up with any information. The only way to get an answer is to go in person, but their hours are limited.