Signal Financial Federal Credit Union Ashburn

THE WORST BANKING INSTITUTION!!! BEWARE. BEWARE. BEWARE. Because of the pandemic, I needed to schedule an appointment to get a simple cashiers check. I took off work and planned my day around my appointment. When I got to the facility, I was told that the "machine was down." As a member of this bank for 30 years, they did not have the courtesy to call be before hand or let me know in any way that they would not be able to complete the service I had my appointment for. When I brought my concerns to the branch manager, Yenisel Lambert, I received zero empathy. She said, "I'm not going to apologize or say sorry because this was not my appointment." She was less than helpful and should not be in a position to manage others, or interact with members at all. Zero customer service skills. Their mission to be the lifelong primary financial partner for our members, HOWEVER, THEY DO NOT CARE ABOUT YOU AS A MEMBER OR YOUR TIME. STILL WAITING FOR SFFCU TO MAKE IT RIGHT.