Sierra Central Credit Union Auburn

I NEVER write reviews but hopefully this helps a potential new customer make an informed decision as to if they really want to choose this bank. This is a terrible branch. The manager is unprofessional, rude and does not present herself with any professionalism at all. I have heard gossiping between employees regarding bank customers, including details about their account balances. The manager was on her personal cell phone texting in plain sight (while I was waiting to be helped..) and then took a personal call from her boyfriend/husband (all while I was still waiting to be helped and with only one other employee on the branch floor) Also, when they went to run my auto payment, they ran it MULTIPLE TIMES! Totaling close to $2500, and simply told me to wait 3 business days (possibly longer) to get the money back in my acct… I have bills to pay. They refused to do anything else for me. Incredibly rude and defensive. I complained to the mangers boss (who is located at a different branch, she was polite and much more professional) but seamed to not believe me and said that she was shocked to hear that the manager was so unprofessional, because she has a great reputation. Clearly based on these reviews that is not the case. Do better Sierra Central, this branch needs to be retrained entirely and perhaps some employment changes would benefit the company as a whole. My entire family has switched banks and I know many more who are ready to start the process. As someone who just started a business and opened bank accounts associated with that, I am counting my blessings that I did not open a business account here!!

Sierra Central has been our credit union for 7 years. The Chico and Auburn staff are terrific. We have had several extra special in-branch experiences with Alexandra Steele, Financial Service Associate in Auburn. She is so wonderful and has saved us a lot of money. Our daughter opened new accounts this week. There were a few glitches but Alexandra worked it out for our daughter. Our daughter was so happy! Then while I was there Alex, remembering how she had saved us money last December, said “Kathie, I think I can save you more money with a consolidation loan”. She is a go-getter and she doesn’t relax until she can save you money. When all was said and done, thanks to Alexandra’s diligence, professionalism and perseverance she saved us at least $2,000. She truly treated us like family. I highly recommend Sierra Central if you like old fashioned truly personal service.

The difference between the Auburn and Roseville staff is shocking. While the Roseville branch's staff is knowledgeable, courteous and friendly, the Auburn staff is precisely the opposite. Refusing to accept a payment without "their version" of a valid photo ID is ridiculous on all conceivable levels. (If someone wants to pay my bill, I don't care who it is, let them!) Additionally, they attempted to charge me fees for an account that I never established in the first place. I strongly suspect that SCCU employees who fail to meet acceptable standards of intelligence and professionalism, but who cannot be terminated due to fear of retaliation or other bureaucratic excuses, are simply shuffled off to the Auburn branch. Avoid it if at all possible.

This branch is a joke, no one ever knows what to do and messed up with my car payments for 3 months and everytime I go they ask for something new and bad service. I’ll just go to Roseville because they know what they are doing and are super helpful!

The most sketch bank in the whole world

Helpful and friendly people work here, very nice!!

Not having the best experience with this one

They're the kind of bank that goes out of their way to say you're not our kind of customer