Shore United Bank Dorchester Ave, Cambridge

I have never really had an issue since I signed up with Shore United 8+ years ago, but today reminded me why I stick with them... I called in to the Cambridge branch and my call was answered by Cherokee. Her attitude, willingness to help, and promptness to resolve my issue really made my day. Even if she were unable to resolve my issue, I would still be happy because of her AWESOME customer service. I hope that Cherokee reads this review and I hope that it helps her to remain herself and stay kind!! Thank you Cherokee!

I love this home town bank …however someone really needs to do something about the Cambridge branch. Waiting to make a deposit in line for over a half hour is utterly ridiculous. This has been going on for too long . The lobby is closed so we have to use the drive through. Totally insane .

Good staff of friendly tellers but they can't always help your needs on the spot unless it's a simple deposit The will refer you to a banker which can entail an extended wait. I've found the bankers aren't always accommodating and fair. While the fees are low here since a hometown bank, I've still left the bank. Currently with Wells where the flexibility options service are good but fees on a lightly used account terrible.

The service is extremely slow..... customer service is the worst I've ever seen it. This branch needs some big changes in cambridge. I drive all the way to Easton just to avoid long wait at drive thru. Such a shame used to be great bank.

I have used this bank when it was Centreville National Bank since I opened my first account in 1964. Before that my mother and grandmother also used it. As Shore United, my children and grandchildren also use it. 5 generations of satisfied customers!

They are always friendly and accommodating. We came in 20 minutes before closing, and Lynette was not rushing us out.

Be very careful with his bank