Shoemaker Loan Team-Homestead Financial Mortgage E State St, O'fallon

We did our research and thought carefully before choosing a Mortgage company. Our first loan 10 years ago was the complete opposite of this... We worked with Douglas Shoemaker on purchasing our recent home at USA Mortgage. We are so pleased that we chose him! His team went above and beyond to make sure everything went smoothly! We would definitely use again and would highly recommend him to anyone looking for a home loan. Doug would take the time to send us personalized videos explaining the process to us every step of the way. Which was very much appreciated! Shout out to Kathie and Carol who also provided awesome service!

I am really not sure how to explain this expect by saying that God meant this to be season for me to purchase a home and He selected Doug and his team to be His agent. This is the second home we have purchased. I was expecting for at least 3 to 4 months of my life to be stressful, unpredictable and filled with a lot of uncertainty. Doug's team was attentive, respectful and customer-focused to make sure our buying experience was not only simple, but the right fit for us. Doug reached out me and set the expectation and was extremely accessable throughout my process. The awesome was that I talked to him only at the milestones of my home purchase, his team was amazing. They contacted promptly and often to make sure I understood what was required and why it was needed. They responed sometimes within minutes of my request for information, but never longer that 5hrs. During the time all required documentation was received, the continued to provide updates on where were were in the process, it did not feel like they were doing it because it was required, it actually felt like they understood the stress and genuinely wanted to eliminate the amount of stress that comes with waiting. During the times of my uncertainty, his team continued to have faith in the process and me and being a man of faith, it really reaffirmed that my God is Able and strong when I am weak. Thank you to the entire Shoemaker team for helping me give my family what they deserved and believing in me. God bless you all and everything that you that comes in the future.

Doug and his team were so amazing to work with making my first home purchase! The process was seamless and his personalized videos were so informative and tailor-made to MY specific loan. Doug was a font of information regarding preparation for being approved by lenders, and his knowledge saved me from any of the hiccups that typically can occur in the final days before closing. From the very beginning he predicted any questions I could have had and answered them without my having to ask. I can only attribute this to his many years of experience in his field. Communication was constant and expedient. Many regards to his entire team-I truly feel they went above and beyond what is expected of a mortgage broker, and I would not hesitate to recommend or use them again for future home purchases!

Great experience working with Jay Jenkins buying our new home. He helped us every step of the way. Communication is like no other. He does a great job and was never left wondering what the next step was.

Doug was recommended by my realtor and did a fantastic job. He kept me informed and made the process as easy as possible. He and his team were always available for any questions and they made sure my loan went thru hassle free. I always felt like Doug was personally managing every aspect of the process and I wasn't just another number to him. I would recommend him to any of my friends or family for sure.

Doug and his ENTIRE team went above and beyond for my husband and I’s refinance. Doug spent the extra time to explain everything from start to finish and even provided a wonderful informative video before closing! Carol and Kathie were also always there to answer questions and come up with solutions and of course ericka was wonderful as well! We HIGHLY RECOMMEND them to anyone buying or refinancing!!

Jay Jenkins is one of the best loan office I have ever deal with. He is super friendly and make you feel like family. He would go in very deep and help us understand the terms and condition and makes all line items easy to understand. I would truly say look for Jay, he will be the best candidate to support you with all the needs. I can’t thank you enough for everything. He has been working hard on my loan. He gives priority to his clients. He goes above and beyond to take care of his customers. Once again Jay thank you so much for working so hard on my loan.

Doug was amazing to work with! As first time home buyers Doug and his team made the process extremely easy, always kept us in the loop and followed up with all of our questions promptly. He went above and beyond to refer us to local contacts for insurance and a home security system which is important to keep our communities thriving. We would hands down recommend Doug, Kathie, and their entire team. Thank you for everything!

Professional service. Jay was there every step of the way. I loved the video explanations that walked us through the application. Would definitely recommend him to anyone looking to finance a home loan. Very satisfied with the service we received.

We did not think we were ready for a home but God said otherwise, and he blessed us to work with Jay Jenkins! He was an outstanding asset to this process. My husband and I were nervous about taking such a big step, but Jay was thorough and detailed. He made sure that we understood what was happening, communicated often, and kept us reassured that this was the time for us! We had a 30 day closing timeline, and Jay made sure that all parties had what they needed to keep the stress from us. He communicated on weekends and holidays which was amazing. He also made sure that the tutorial videos were personalized which made us feel like we were in his office! Jay was an essential player in this process, and I am so thankful for him. He was a blessing, and we will certainly be back for business on our other property! I would HIGHLY recommend taking a look at this company FIRST!! It will save you the time because you will find they do the work for you, and you will not have to go anywhere else!