Shellpoint Mortgage Servicing Beattie Pl, Greenville

Had contacted service department to set up auto payment after my mortage had been sold to Shellpoint. It was a pleasant and stress free experience.

I have dealt with numerous mortgage companies in my 71 years. Their service has ranged from fraudulent (Bank of America), who were found guilty of defrauding their customers of hundreds of millions of dollars, to Shellpoint, who is the best company I have ever dealt with in any industruy.

Is Shellpoint Mortgage a Predatory Lender? Has anyone here had/have a difficulties with them? If so - can you share? Is there, can there be a Class Action Suit filed against them? Have anyone had any contact with a Jimmy Cato from Shellpoint?

My mortgage brokers at US Bank consistently were unable to connect with Shellpoint and they refused to return calls and emails. Will never work with Shellpoint again.

Your auto service was great, it told me when I made my last payment, my current payment amount, my past due payment and the minumim payment needed. Just what I needed to make a payment by phone. Please keep up the good work and thank you!

Overall service is great, The Customer Service was a little short at first with my wife but that got turned around .. Overall Satisfied!!!

Here is how I see it: 1. Joe get a loan from a bank he trust, the bank services the loan worthy of the trust. 2. bank sells the loan to a debt collector to better their financial ratios. 3. debt collector treat Joe like a delinquent bum. 4, Joe, who would not have anything to do with the debt collector, can't stand the service, but can't do anything about it. Who is at fault? The bank is working in it's interest, the debt collector is working in it's interest. The problem is with the practice. Since it obvious violates the consumer rights (of choosing the service providers), it should be outlawed, or done with additional options/discretion.

I have tried to contact them via their Customer Service number numerous times and I always get, "We are experiencing a higher volume of calls today. Please leave your name and number and we will call you back." They never call you back.

If there was an option for no starts, I would use that. This is a terrible institution. I will be removing my business form them. I did not go to them. Unfortunately my loan was sold to them. It is almost like they have person with no experience answering calls. No professionalism. The people there cannot even speak properly. I hated it so much and would beg people to never take your business there

I have had expert service from Shellpoint for many years. I am able to e-mail them or call and they will answer my questions promptly. I also get itemize statements.