Shell Federal Credit Union Monroe Blvd, Houston

My husband and I wanted to refinance our vehicle. He had received a flyer in the mail about the awesome APR rates. We did have about an hour wait but it was well worth it. We were greeted by Brandy Root, we explained our situation and how we wanted to refinance our vehicle. She was very friendly and informative, she provided a list of things we needed to start the process. We provided all the information she needed and in a matter of minutes she was able to lower the APR as well as cut the monthly payment almost by half! We are extremely grateful for the help that Brandy gave us. If you are looking to refinance or open an account with Shell FCU please make sure to go pay Brandy a visit!

The worst bank ever. Charged me 2,000$ for Insurance when I already had it. Also tricked me into paying taxes on my car when I refinanced it with them so they would not have to pay them!!! Please save yourself the trouble and go to a different bank!!

Been doing business with this branch for over 10 years, and have executed an untold multiple of money transactions over the years with no problems. However, today the new management and employee team have shown how horribly wrong things are going at this location. After waiting 20 minutes in the drive thru to cash a $200 check drawn on a LOCAL large chain bank, I was told they were putting a 7 day business hold on it since they didn't recognize the person in the system. Doesn't matter that they have all my account history in their system and can see what kind of customer I've been, they're going to jam me up for an insignificant dollar amount. If they treat long time customers like this, I can only imagine how they treat new customers. Do yourself a favor and take your business elsewhere.

I recently started using this bank I had the account for a while but haven’t been using it, now I have a business account with Chase that I have to pay myself every week, so I bring the payment for me in cashiers check and this is the only bank that I have ever heard they would like to put a hold 7 to 10 Business days, on a cashiers check. I have more than enough to cover the check, even then they want to put a hold on a cashiers check, I used to work for a bank 10 years ago am I crazy or is it a weird rule to put a hold on a cashiers check.

I never have an issue with inside with any of the bank tellers or the personal bankers. All are very nice. The only serious complaint I have is the ATM machine is ALWAYS having “maintenance” done on it. Why always on a weekend? I get it needs to be done but maybe have it done during the mid week. You also need to accommodate your customers and get more coverage in drive through. Wait time takes way to long.

The atm never works!! You have to drive 25mins out your way to go to another branch just to use the atm!! Makes no sense!!!

Honestly they have always been really nice an accommodating to me. I can’t remember the lady’s name that I worked with last time I was there but she went above and beyond to help me get a personal loan for my car repairs. She didn’t just do the loan she set me up on the path to build my credit and explained it to me in away that made sense. If I had to complain about one thing it’s the atm deposit option. It’s frequently broken,but to be fair that isn’t really their fault. It’s people putting other objects other then money (paper clip, rubber bands) in the money receivers fault .

Service is a joke. Been coming here for years and they want me to take my glasses off

Charging a fee for a lost debit card is not necessary. Used to love your bank. So much for our small town feel of your establishment.

Caring and courteous service by Wendy at Pearland. She helped us with all our questions for new accounts and also was very patient with my friend who had issues with her online account. Only thing is the branches are too far from me. Great loan rates!!