Shell Federal Credit Union E Thirteenth St, Deer Park

Today I tried to enter a company in bill pay. Company provided their address but Shell Credit Union bill pay would not recognized the address and would not allow me to pay the company. Contacted Shell customer service and no help. Shell customer service reached out to the bill pay company (outsourced third party) and no help. What I was told by both customer service and bill pay (third party) was to contact the company and verify the address. I informed the customer service that I had already contacted the company and verified the address. Customer service said there was nothing they or bill pay could do. I get this type of service from Shell Federal Credit Union a lot. When Shell had only one location and was a much smaller company, the service was 10 times better than it is now. I would strongly suggest not using Shell Federal Credit Union and find a smaller credit union that is more concerned helping its customers than trying to get more customers. Just knowing that Shell loans millions of dollars every month and in return makes a lot of money to put in parking garages with large walk ways (none like it in Pasadena or Deer Park) instead of truly trying to support and help their customer base. Again, strongly recommend doing business else where. Have a great day!

You would think they would have more people at the drive through but apparently not, it takes them forever just to get a check put in the bank they really need to do something it's way too hot out here to sit with your car running for 20 minutes waiting for someone to put your check in the bank

FCSR Michael has great customer service and was fast to open my account. As for the tellers I think there is a lack of enthusiasm and take a long time making a straight delposit. Tellers are the face of the branch and should communicate effectively. I think not using a mask is a disadvantage because we can see that you are not smiling. Five stars because I believe in second chances but will update. The. Fcsr was the star today.

UPDATE YOUR HOURS on all your online presence Lobby, Drive thru, and online...... and I will go back to a 5 star.

At first it seemed like a great thing to refiance our 2020 SUV The interest rate was good etc. Well months into the refi we get hit on our credit report for an additional almost 7000 for not having insurance. That was not the case. Ryan Brown did not verify that our VIN number was correct so they assumed that we didn't have insurance and the vin was wrong. How does this happen months after the refi I made 4 calls for Ryan left 4 messages and sent emails NO REPSONSE NONE> I was told he still worked there He never responded They ruined our credit!! Never did I get one call, It took over a week to fix I finally got someone to admit it was their fault but no real apology Today I got the same letter. I am so disgusted with the lack of professionalism This institution is a joke to the Banking Industry.

Waited over 40 minutes just to get a debit card replaced, I ended up leaving wait time Is ridiculous.

This credit union is the most inconsiderate organization I have ever known about. My brother was a member and recently passed very suddenly and was young. He had a car financed through them along with a checking and savings account. My brothers first car note was due on 04/11/2021 and he passed away on 04/08/2021 however the payment was auto drafted out of the account and they received their first payment. My brother had not been buried more than 3 days and they called wanting to come pick up the car. I understand that you are a business and business must go on but the payment was made and not late so technically it had been paid for that month so there was no need to contact a grieving family and make arrangements so bluntly. If that was not bad enough they wiped out his checking and savings account for a loan that his family had no idea about and they would not discuss with us and they said they can't due to him being deceased and I asked them how do you know he passed well we were notified by the social security office. I told them sir the social security office does make mistakes and they have reported people being deceased when they were not so again how do you know he is deceased where is your proof that he is deceased. I know you don't have the death certificate because his family does not have it at this time so please explain how you removed 8k out of his accounts with no legal proof of his passing. They could not answer that questions or explain how that was appropriate. I feel like this organization has robbed my brother and in fact was very inconsiderate to the situation and I would never ever give them my business. It is sad enough that a family is grieving that you have to add to the pain as well and oh I really loved the fact that I was told that he did not hold up to his obligation to his loan last time I checked a deceased person did not have an option on staying on this earth to make good on a loan and to make it sound like he was not responsible and did not take care of his obligations is offensive. I would like to warn people of this organization before you think about placing your trust in them!!!!!! I would love to rate this place below 0 because I think they are no better than the dirt people walk on.

Drive through takes forever!! No wait, no cars in front of me. I immediately pulled into an available slot and they took 15 minutes to cash 1 check. 1. Check. They're always extremely slow doing anything.

I’ve been with shell for a while now and think overall it’s a great bank. I will agree the customer service in the branch locations is a whole lot better than calling over the phone. For some reason when you call your branch you bank at the call redirects to deer park? Absolutely horrible idea. There’s been a few calls where I had to look at my phone and say to myself. This person on the phone represents the institution where my hard earned money goes? Wow. I will say this. After my last few conversations over the phone with employees from deer park in regards to my very delayed and lost credit card. I was very close to looking for a new place to bank except when I spoke to Jason. He showed great customer service. He reordered my card and had it shipped to the branch for me to pick it up within a few days. It’s because of employees like him that keeps loyal customers like me. I’d go as far as to even say he should train the other people who answer the phone there. Especially if shell continues to send the other branches calls to deer park.

Just for personal reasons I dont want my identity shown , But this is the worst customer service I ever gotten from a bank, If I could give 0 stars I would. I work at a dealership and had a question about a customer and how to send their information, the female I was working with I couldn’t tell if she was the receptionist or in loan was very rude. That wasn’t professional at all and if I were to ever recommend this bank I wouldn't and I to myself have a account with them that I might just cancel. As a dealer agent I wont be recommending shell federal credit union to another customer again.