SF Fire Credit Union Mint Plz, San Francisco

Completely incompetent. They wasted an hour of my time trying to open a checking account. First, the only person capable of opening an account for me wasn't present, and the tellers gave me inaccurate information that made me think I had not brought the correct documents with me. Then, the person who was opening my account was incredibly slow and seemed to not understand how to enter basic information. It took 20 minutes to input my housing history into their computer. Then, after I gave them my social security number, my mother's maiden name, my housing history for the past seven years, my employment information, my email address, a copy of my driver's license, and a copy of my lease agreement, the employee decides to choose that moment to tell me they check credit scores in order to open a checking account. How does that make any sense at all? I have a freeze on my credit to protect against identity theft, and never did I think I'd have to unfreeze it in order to hand the credit union my money. All I wanted was to open a checking account. My information to unfreeze my credit is kept safe at home. We could not open the account after an hour of them wasting my time with their incompetence. So, now they have all of my private information for no reason, wasted my time, and I have nothing to show for it. Unreal.

The outdoor ATM at this location took my debit card and my $200 cash deposit. I filled out the dispute form and after reviewing the ATM video they deposited the 200 into my account. They also agreed to refund the almost 200 in overdraft charges. I am still waiting for this to take effect. I have decided to keep my account open for the rest of 2018. Be extremely careful with the ATM. Now I will only deposit money with a human teller. I will give then 5 stars when they completely eliminate overdraft fees.

I cannot imagine anybody not liking this credit union! The people are courteous and helpful beyond their obligation. Your money is safe. And no hassles you normally receive when dealing with banks! Love this place!!!!

Love this bank. Reimburses ATM fees. Always wonderful customer service. Hospicio at Mint Plaza is especially awesome. He has helped several of my referrals open a bank account.

Always pleasant, I love banking here. I used to just use the ATM, but I feel so comfortable going inside to be greeted by nice tellers. I love this place.

Always excellent customer service, free ATM use anywhere on the planet, no fees for ANYTHING, and keep your money out of the big corporate banks. Why isn't everyone using these guys? ;)

Great customer service. Only complaint i have is trying to deposit checks. Deposit ATMs are far enough from each other here in the city. Glitchy website.

Wonderful friendly service from bankers and tellers; no fees for many services, and great welcome packet. Highly recommend!

Great service, low fees, free ATM use anywhere

Always a human voice on the phone. Always a welcoming experience. Supportive even in tough times when I need a financial shoulder to cry on...