Service 1 Federal Credit Union E Sherman Blvd, Norton Shores

Thank you for your candid review, Trevor. We regret that your experience has been less than outstanding. Your feedback will be taken into consideration for any future modifications to branch hours. For your convenience, two of our Muskegon (MI) branches offer Saturday hours and ATMs are available at all branches 24/7. In addition, we're always open online in It'sMe247 Online Banking or the Service 1 FCU mobile app, where you can contact our team, deposit checks, make transfers, pay bills, apply for a loan, and more! Thank you again for your input and we look forward to serving you.

Thank you for the top-notch review and kind words, Sheena. The feeling is mutual—we enjoy serving you and look forward to seeing you soon. Thank you for your membership!

We value your feedback, Louis, and we want you to know we hear you. As have many small businesses, we've made some modifications for a safer, low-touchpoint experience with an emphasis on electronic services. We continue to make service adjustments in response to member needs, and we're currently working on a model for better flow in the drive-up lanes. We appreciate your patience as we fine tune the details with the goal of serving you better! We look forward to your next visit...happy holidays!

Thanks for rating us five stars, Janice, and thank you for the shoutout! We grateful that you're a part of the Service 1 FCU family and we pledge to continue providing exceptional service and the best rates in town. We appreciate you!

Thank you for your candid remarks, Kameryn. Our goal is to provide financial solutions and guidance for a variety of situations, and we regret that the options you were presented didn't meet your needs for the vehicle. Loan and refinancing decisions are made with a commitment and accountability to our entire membership. Thanks again for your feedback. We hope to be able to serve you again soon!

Thank you for your candid remarks, Jaylon. We regret that your experience was anything less than outstanding, and we appreciate feedback like yours that helps us identify areas of improvement. And while we do not have a "Jamie" currently employed at Service 1 FCU, we agree that rude treatment is never acceptable. We hope you'll return and give us a chance to right the situation. We value your membership! We wish you a great day!

Thank you for your review and feedback, Wanda. Our goal is to provide the most convenient and economical banking solutions possible, and we're glad the ATM location checks that box for you. We appreciate your membership and look forward to serving you again soon. Happy holidays!

Thank you for sharing your experience, Debra. We pride ourselves on providing financial guidance and the very best member service, and we're glad we could help you. We look forward to serving you again soon!

Thank you for your feedback, Jenn! We appreciate your time in sharing your thoughts. So that we can improve future experiences, feel free to reach out to our call center at (800) 879.9697 and let us know how we can serve you better. Our ears are always open! We look forward to hearing from you soon. Have a great summer!

We regret that you had an experience that left you feeling disappointed in our service, Jodie. We strive to make you and all members feel welcome and valued. We hope you'll give us the chance to make it right when you stop into either Muskegon branch. We look forward to providing you outstanding service soon!