Sentinel Federal Credit Union Haines Ave, Rapid City

Worst bank ever. Fees on top of fees and they don't care about the customer. They are just as money hungry as a big bank. Don't fall for the "credit union" part of the name. I've lost so much money in overdraft fees due to the bank app messing up or just negligence. Save yourself the money and trouble. They will also frequently claim they "tried to call you" to fix a mobile deposit issue even though you have no missed calls or voicemails. Worst. Bank. Ever.

wonder when they are going to get new atm machines that allow us to do more. like black hills federal. the atms are so old and outdated. try to get money added to card after business hours. good luck. will maybe give better rating when they get out of the ice age of banking.

Thank you Sentinel Team! Going to the bank is never a dreaded errand. From the simplest transaction to more complex inquiries Sentinel has helped with it all. I've had pennies in my account and I've had thousands and regardless Sentinel has treated me like a million dollar customer and helped me through it all making my finances easy to manage in person and online! My kids even have junior accounts there. ♡

For someone getting their first loan to start their credit, not bad. Helpful. And even assisted me personally with buying my first car. Why one star??? Because two reasons. 1. We came to see about adding more to our loan repayment, but found out that it was delinquent by nearly 3mos. 3 FREAKING MONTHS with no heads up or notices given. When we went the following day to fix it, they were not open. Again, no reason given. Really wished I could have reported them to the business bureau. Not long after, we emptied our accts and went with Black Hills Federal Credit Union. Never again with Sentinel.

Use the on-line banking everyday to check account. ATMs in Rapid are convenient to us, and so is the south bank. Everyone is very helpful when we go into the bank.

Sentinel was very fast getting this loan done. They made it happen that day so we could drive our new vehicle home the same day.

Super friendly service. I enjoy walk in service and the chats that we have

Freakin awesome...definitely a teem player type of business....good listeners too..; )

They are part of the CO-OP Shared Branching community now, very convenient!

Very friendly and helpful staff when I have any questions.