Security Service Federal Credit Union Hwy., San Antonio

Stuff in general is so nice, but Jennifer Hall on front desk was really rude. Not matter what the issue was, you have to be at least nice to be in the customer Service related business. I asked for a service and she said it couldn’t be done entirely( even though the day before on the phone with SSFCU I was told to go in person to the branch to get it done).Either way, the point here is the way, no polite, she talked to me.

Edit: DeBarron is an excellent staff member. Thank you for such kind and outstanding service. Ghabriel helped us get everything done today. He was swift, eager, kind, attention to detail and satisfaction. Ghabriel is an excellent staff member, outstanding customer service. Thank you Ghabriel we will ask for you every time we go!

My debit card gets frozen on the Sunday because they thought a $10 charge at the gas station was suspicious. They do not have 24/7 customer service so I had to wait until business hours on Monday. I was unable to work or feed myself because of this. When I finally got to speak to someone they were very rude and did not care that I lost money I could've made due to this issue. They should have at least called me first if they were suspicious about anything. You just don't put someone's card on hold without contacted them first. They really ruined my day and my plans for Monday because now I have to play catch up for the work that I lost on Sunday. Thanks a lot. I will never recommend this bank to anyone.

Phenomenal experience in this branch, very knowledgeable and Selena went the extra mile without hesitation to help solve the issue! Thanks again!

EMILY WAS FABULOUS! See broke it down Barry syle for me to understand. Thank you so much for putting up with all my questions.

Had a great experience that was short notice on the weekend, I just went in and got all the help I needed and was out shortly after! Friendly staff and convenient location will definitely bring me back to this branch

Set up an account here today and the whole process was great. We worked with Ahminah and she was wonderful. Friendly and knowledgeable. Thank you!

Edna helped my son and I with a big problem on our account, she had never dealt with this issue before, but instead of transferring me she dug in and solved the issue. Edna went waaayyy above and beyond; other customer service reps need to follow her example! Thank you Edna, you rocked!!! Richard C.

They decided to add fees to business accounts that had been fee free for years. Had a negative experience with Ashley when discussing this at the branch. This place is just trying to find ways to take money from people without having to work for it. Better off banking elsewhere.

Great customer service from Selena and Jennifer. Made our process real smooth and easy. Thank you again!