Security Service Federal Credit Union W Loop, San Antonio

I was with Casey today and she did amazing. Very well organized, great customer service, good conversation and made sure I was secured and well knowledgeable on product. Made me confident to have this business. I love the service!

I have banked with security service for almost 15 years and was treated poorly due to I'm taking the way I was dressed. I was in the process of moving my office and went in real quick to cash a business check to a business that closed a year ago. I have another buisness account set with them.I forgot the dba and wasnt given the option to have the check deposited in my account. Mind I have cashed checks prior with my buisness account closed. I asked if they had a record showing of this past history. Which I figured they should. I was turned down and had to drive home to lytle which is about 45 mins to 1 hour depending on traffic. I show back up with proper documentation. Wait in line for about 15- 20 mins. Once I get to the same teller which was a girl I didn't catch her name. She tells me you have to wait for the other guy. I have never done this before. I was upset she paid me no mind and asked for the next patron waiting in line. Finally the other teller finishes up I ask to have my check cashed. He didn't pay attention. He decided to deposit my check to my new buisness account on his own and asks for the next guest. I have never felt treated so unfairly by my bank that has my money that I conduct business with. I will never set foot in this location. Ever! -5 stars I hope the management changes moral of the employees as they should be much cheerful to service us members for our hard earned wages. -5 stars.

After waiting for about 20 minutes in the lobby a lady finally came out to sit in the front desk. She didn't even bother to acknowledge the several customers that had been waiting there. So I finally got up and asked her how much longer before I could see someone regarding my account. Her reply was it could take up to 30 additional minutes because all of the representative were busy helping other customers in there cubicle. Which I found odd cause I could see 3 people in there cubicle by themselves with no customer and no sign of them been busy at all. Not even on phone calls. A representative finally came out of her cubicle and called my name to assist me. All along I kept thinking huh, she did not look busy to me at all. FEELING FRUSTRATED!

The greater was very serious. The looked at me in a way it make me feel unwelcome. The lady that help did thank me, and left her office before I finished putting my papers away.

I was helped by a wonderful banker (Priscilla M) that answered all my questions with Patience and care. After leaving today I felt even more proud to be part of the SSFCU family 🙂.

During this season uncertainty Security Service has shown what San Antonio is all about... Stability in a time of uncertainty. Priscilla Mayen and Rocia were my encounter on this day.Each day I have come for assistance I have never left the same.

We were helped by a great young lady named Amorie. She was very helpful and informative. Will definitely be coming back

Today was an amazing day! Abby Guajardo went above and beyond to help our LLC get its credit established. We were able to obtain a business credit card under the business’s credit. I have been a member for over 20 years and the service Abby provided our organization is the reason why. Daniel Gomez

Mrs Abby guajardo was outstanding on her insight of the issues that I bought to her she really went to the extent to problem solve the issue with not only the wisdom but with a lovely smile at that for that she deserves 10 stars

Edna Goyang, thank you so much for your help and professionalism during my visit. Your help was beyond our expectations. Again, thank you Edna and Security Service.