Security Service Federal Credit Union N 10th St, Mcallen

This branch is a hit or miss but lately it is just misses. Several times I have gotten the same service desk lady with long black hair that wears a lot of makeup. She doesn't even smile like she doesnt want to be there. Barely makes eye contact and wont offer to hear my question just sends me to sit or to someone else. I recommended my cousin to this place for the good rates but he said all they were trying to do was get him to get extra warranty for his new three year old truck and even trying to get him to apply for a credit card after he mentioned he is trying to apply for a home loan. He did not want to go back and refinance because of this lack of attention to his needs. I hope their manager knows what kind of people are bringing down the business.

The best part about banking here is that you don't really ever have to go in to the bank. Everything, from deposits, transfers, to new accounts can be done online. Their mobile app is just as useful as their website. Competitive interest rates are an added bonus. I recommend this credit union.

Great service everything was smooth and explained everything and very friendly

This credit union is far better than a bank. It offers everything you need. Be a responsible customer and you get offered a lot of benefits. Security Service has helped me with low interest tuition loans. They offered me a low interest Security Service Credit Card to cover my college expenses, and their checking account rewards me with cash benefits. I love their services for checking and savings and for your convenience they offer a coin machine inside to turn your cents into dollars that you can cash out or put into any of your accounts.

Nora was very helpful in assisting with my credit card application. She was very informative with the different credit cards i had to choose from

They helped a lot for just a short period of time. Had a lot of patience to help me and my parents. Great Service!!!

Nora Curiel from this branch rendered me excellent service and gave me great information I didn't know. It was a great experience.

Mr. Juan Balderas was a great representative for your security service bank he greeted us with great ethics and when we stepped onto his office he helped us fast and efficiently and had a great attitude towards me I believe he will be a great asset to your company I applaud him ! p.s I want him to help me every visit come to the bank ......thank you

Absolutely appalled at the fact that one employee at the McAllen Trenton location thought it was "ok" to send back the payment confirmation receipt with a "nice" note saying, "almost done paying it off" and following it with her phone number on the opposite side. This is ridiculous behavior and lack of respect for a married man and his family. That employee should know that her behavior is a reflection of the institute and she should be reprimanded for it. Very uncomfortable knowing we have to go back for a few more months and wonder if this will happen again.

Look for loans is a Great Place!! But DONT call them.. because you will be on hold for several minutes every single time you call.. You cant call the branch directly that is horrible.. I am mad.. right now.. because all i wanted to know was the lobby hours. The times are posted online but sometimes that is just the window time. Any ways.. its and OK bank.