Security Service Federal Credit Union Montwood Dr, El Paso

They are always super helpfull and fast i love coming to this location ive been in a couple other ones but i prefer to drive a little bit more to be helped here... always nice and welcoming

Very wonderful customer service, special thank you to Sandra for her great service!

Ms. Zamora was very professional and knowledgeable about everything to do when opening a new account. She answered all my questions without me having to ask. She's very detailed about her work.

Super awesome experience answered every question big or small , very polite and professional. Definitely give him 5 stars . Thank you Max from mount wood branch teller 8206 highly recommend him for all questions .😊😊😊

Absolutely the worst experience all around. For some odd reason they only have 1 lane open in the dive through; even with 5 cars waiting. I have had a couple of nice Reps assist me but the over all service is so slow and I mean really really slow. Yesterday I got there 8 minutes before they closed, Waited in the 1 open lane in the drive through for 25 minutes (2 cars in front of me) and then they closed when it was my turn (they literally shut the blinds in my face) without even the common courtesy for letting me know that they would not be assisting me. I thought maybe they didn't see me; when I finally got someone's attention her excuse was "we asked they customer in front of you if you were here before 6 and she said no". Really? Ridiculous! Bad experiences with the call center also. They ONLY reason I have this account is because of the 1k overdraft available and I will keep it open for this reason only (in case of emergency) but I have already moved everything over (direct deposit, loans and bill pay) to GECU.

Awesome customer service from Iliana, even during a pandemic. She was thorough and patient answering all my questions.

I talk with Max from Montwood in El Paso. Very good customer service, my problem was because I had a strange charge and it was solved very quickly, my card was blocked and one day arrived when I arrived in 5 days. Thanks Max.

Fast service, Edna explained everything to the max detail while I opened a new account. Excellent customer service !

All these people giving ssfcu a bad review are dumb. This is the best credit union in el Paso and Texas by far. The employees are super nice and helpful. All the people complaining that it's busy , simply put is because people love this place and so in return they get busy. Also best mortgage rates and loans in Texas.

Was very satisfied with my visit to security service. A very special thanks to Sandra Montero for all the help