Security Service Federal Credit Union TX, New Braunfels

SSFCU is a great credit union. It’s unfortunate how unprofessional the folks at the NB location are. They should be ashamed of Shanna M. Amanda on the other hand is very helpful. It’s too bad she has to work with Shanna.

I had Bryan Azuaje help me at the location in New Braunfels on auto refinance, he was very professional, kind and did a amazing job!!! We are very happy with SSFCU.

Drive up atm safe and clear and I was able to maneuver my over sized vehicle around the parking lot.

Staff was very friendly and helpful Ms. Laura was awesome

So far...I am thoroughly unimpressed. Trying to set up online banking and it keeps saying my SS does not match my account information. Try to call...on the phone for over thirty minutes and not one human. called the local number...same. Time to find an accommodating bank for all of my accounts.

Very professional service, Ms, Marina Lozano, thank you.

Awful... do not do business with these people. Customer service is terrible and never have up to date information. Please save your time and frustration and use a bank that is reputable. I took out an auto loan from SSCU because they beat my local credit union which I love (UFCU) by 0.01%. After getting the loan I was unable to make my first payment on the due date because they had the wrong loan information on file and wanted an additional $50.00. I was told that the information was incorrect and that I had to get the dealership to update the information. As far as they were concerned i owed the additional 50 and it was up to me to get the information straightened out. I ended up having to go to the dealership and hand them a check to make the first payment without penalty. We are now trying to make the second payment and are unable to do so through the automated system because again the system is not yet updated. I was told I would have to pay the phone teller fee to get the payment done. My only option to avoid any fees would be to drive 1.5hrs and go to a banking location in San Antonio. I feel this is not an issue of a single mistake but a very poor banking system that uses these excuses to charge a premium on any and all transactions. Please by all means spend the extra 0.01% and save yourself all the fees, aggravation and hold time. I will be doing whatever I can to switch my loan to a local bank or credit union.

Shana M is professional, knowledgeable, and friendly. I spoke with her about a mortgage. I left the conversation feeling confident and comfortable about the lending process.

SSFCU provided me with Excellent Customer service. When visiting the NewBraunfels branch, I dealt with both courteous and knowledgeable staff who were able to answer all of my questions regarding my banking needs. I was pleased with the timely and efficient manner in which they provided their services. I highly recommend SSFCU!

Went to the new braunfels branch for an auto loan and couldn’t have asked for a better experience, Bryan Azuaje went above and beyond my expectations from start to finish , highly recommended him the branch and the bank