Security Service Federal Credit Union W Oaklawn Rd, Pleasanton

Ginnie Otto was outstanding. She helped me without me even asking for help just a look. Then took care of all my banking needs. She went beyond and above. And I will continue to come to her with future needs. Thank you for all your help..

Jessica Balderaz was Such a pleasant young lady to visit with an open up our new business account. She was very helpful and made sure she went through everything making sure that we made the right decision on what we wanted and how we wanted it done. I highly recommend anyone living in Pleasanton to visit her and open your account there. We already had a personal account there but I do not recall having the experience before that I had with her. Ginnie Otto The branch manager was very very helpful. She took her time to go over all the questions that we had for our new home loan that we were inquiring on. We will definitely be back to get that started here very soon. Thank you so much Security Service for taking your time and training your employees to do the very most of the very best.

We have been banking with SSFCU for a very long time and we’re very pleased when you opened a branch in Pleasanton! Recently we needed help with Cathy’s mom’s accounts and Jenalyn was very helpful. She is always courteous and willing to help with whatever we need and made several follow up calls to see if we needed anything else. Ginnie and Vanessa have been helping us since the beginning. They are both wonderful and caring people that treat everyone like family. We highly recommend this branch of SSFCU to everyone, you won’t be disappointed!

I live in San Antonio but I work as a sales rep and service the Pleasanton area and I love going to this SSFCU location. They're very fast & efficient. I had the pleasure of being serviced by Jenalyn North. She was very trustworthy, helpful and knowledgeable. Very sweet and gave me great tips and insight on how to manage my accounts to be more convenient and suitable to me💜 thank you Jenalyn!

Great Credit Union, I’ve been with them for years and def feel like part of the SSFCU family. I had put in an application earlier today and within minutes I got a call from my local branch and was assisted by Jenalyn North. She was very kind and helped me get the limit increase I requested. I highly recommend this Credit Union! And thanks again to Jenalyn North!

I live in San Antonio, TX and have banked with SSFCU for years, HOWEVER, the branch in Pleasanton, TX together with the EXPERTISE, EXCELLENCE, and COMPASSION that Member Officer Jenalyn North provided to my father is BEYOND customer satisfaction. We lost my mother a little over a month ago to cancer, which made us needing guidance in her financial affairs. Jenalyn, without hesitation, has helped us through this most difficult time. Her words of empathy, genuine sincerity and professional demeanor has confirmed our loyalty to SSFCU. Thank you Jenalyn for serving your community and treating us like family.

I have been banking with ssfcu for many years and just recently refinanced my vehicles with them. All the staff here is very friendly and helpful. And special thanks to Jenalyn North for helping me with all my refinancing, she went above and beyond to help me on these loans, overall a great bank all around.

The people who work here are great. Switched banks and they were quick in helping me get everything set up. Applied for a loan and Jenalyn North was very helpful, got approved and she took care of everything.

Such a wonderful experience every time I go in! The entire staff is always helpful, but Jenalyn North stands out for sure. She is always ready to answer any questions and is eager to help any way that she can. 5 stars, no question!

Yesterday, I was approached by my friend, Mr. Robles who was seeking a financial institution that would help him establish a business account. He communicated his frustration of numerous banks that would not take the time to help him. I immediately told him to personally secure an appointment with Mrs. Ginnie Otto at the Security Service Federal Credit Union in Pleasanton, Texas. This morning Mr. Robles advised that he was overwhelmed with the service Mrs. Otto provided establishing his business account. I have heard from numerous members how efficient and friendly the Pleasanton, Texas branch is. In my behalf, thank you Mrs. Otto helping Mr. Robles.