Security Credit Union Linden Rd, Flint

They will rip you off! Pay attention to your balance and the overdraft fees. This is how they stay in business. Once they can take advantage they will continue to do it. I advise just get out now and utilize one of their competitors.

Where do I start when you talk about false advertising and misleading the public. There is nothing secure about this bank. They received funds by the mistake of another bank and decided it is in their best interest to keep them. (Security Credit Union) "Yes we know we shouldn't have received the funds. No we will not give back the funds". The only thing they are keeping secure are their funds which are lining their pockets. Banks like this are the first to take your car/home/wages but smile when they want you to give them your hard earned money to hold. If you are looking for a trustworthy bank. You need to look elsewhere. There are plenty of options and better customer service that doesn't operate at the level of mediocracy.

I've had security since I opened my first account 12 years ago. I've had small issues in the past, but recently have had fraudulent charges pop up on my account. The first lady was very helpful, got me a new card and filled out paperwork for me to file a dispute. Two days later I show two additional charges for two new amounts to my account, I went back in on 1/15, the lady at the desk was moreso useless. She claims they were the same transaction (that now show as two different amounts and are set to withdraw on two different dates than the originals) failed to realize that my money is not actually in my account, it is pending on hold for these two transactions so therefore is not available for me to use, wouldn't set me up with a new checking account, overall no help. So now I wait "up to 10 days for the fraud team to investigate" to potentially get my money back in my account. I'll be headed to dort federal (who has loaned me my last three auto loans, when security would not) stay away, shady business

I am disabled it is hard for me to comprehend things at times, but after reading some of these reviews I realized I have truly made an error in choosing this financial institution with my money. I have received a garnishment order which I understand they have a job to do. The only problem is they decided to garnish my disability check (NOT LEGAL) my only income and freeze my account (for over a month and a half) I brought this to the attention of branch manager Alejandro he refused to speak to me the first day. I asked to speak to their legal department to explain what they have done was an error. I received a phone number and found out they don't have a legal department. I returned the next day and finally got to sit down and explain to him that the funds they have seized were from Social Security disability. He (Alejandro)said how am I supposed to know where that comes from. I had them pull up a copy of the check that was deposited it clearly states on the check what the check is for after I pointed out the memo line on the check he pulled out his highlighter and then highlighted it and said I know where it's from then he SNICKERED and said "well there's kind of a gray area there". From my experience people who use words like "gray area" are usually crooks or really good at working the system. While working the system is a good thing for the credit union. Unfortunately it hurts the membership to add insult to injury they even have a $75 garnishment fee. I've worked and lived in Flint all of my life so I've had my share of run-ins with "gray area" type of people. During my sit down with Alejandro another member of the credit union barged into the office and hallway and was screaming about being done wrong and how he was going to get his lawyer. I should have took that as a que of what type of people work here. If you care about YOUR MONEY DO NOT TRUST these people with it.

If you want your card blocked/changed every other month for 'fraudulent' charges, when the purchases are from locations you have purchased from before. If you want to wait in line behind 20 people and see only ONE teller working. Then this is the bank for you! I would not recommend this bank to ANYONE!!! You get their 'bank card' and you go to use it....it may work, it may not (cuz it's blocked).

Rip off Report: Absolute crooks! Fees for everything!! AVOID AT ALL COSTS!!! Cannot wait to refinance a motorcycle loan My dealer arranged financing through them for convince. Never again! I’ve literally banked with over 25 banks for various Business, Auto, Motorcycle, Personal Loans etc. and this is by far the WORST bank I’ve ever encountered. They charge you a fee to talk to someone, a fee to make a payment on THEIR members loan. The best part? The customer service is awful and the people are rude as hell! I cannot even believe this place is in business. I’m sure it won’t be that long... RUN!

Best Advice - Go to Elga down the road. I was with SCU for 3 years, at least 5-figures in my account (most months) and there were 2 years that I received $0 in interest. Seriously. The first year I think I got a dollar (Woo-hoo!). Also, if you used another bank's/CU's ATM instead of theirs, they charged you $1 (this was in addition to any other ATM fees you might get from the ATM you use). Even if I used another Credit unions ATM that was in the Co-op network, they charged me $1. They don't tell you this when you open an account, and no other CU I know of does this, so I was completely thrown off when I found out. This meant that when I traveled, I paid $1 to them for every withdrawl (because they're only local to the Flint area). I use Credit unions because of the Co-op network; I can almost always find a Co-op ATM when I travel, and it's a huge convenience. Probably lost at least $100 due to this alone. EDIT - As you can see, they give the same cookie-cutter response to every 1-star review; I've seen several reviews with detailed explanations explaining the issue, which they could take and start making improvements to their organization. This kind of responding just proves how lazy they are (they should still have my info in their system, they can reach out to me), and how little they care about actually helping their customers (generic response, not addressing any of the concerns expressed or what improvements they're making to correct the issues mentioned; makes me wonder if they even read the reviews). I did call them once, when I was still a member, and their response was effectively to say "this is the way we do things". This kind of approach just proves more why they would get a 0-star review if it were an option.

I regret to state that I've had a loan account with Security Credit Union for about almost three years now (More/less) and unfortunately I’ve had nothing but terrible experiences with the loan department yesterday (Date: 06/09/20). I usually have had on time payments, with consideration of a terrible car deal from Jorgenson Ford on or around 12/27/18, where I was told from my salesman he found me a great deal on full coverage, completely false. I didn’t read the fine print, long story short I was approved with Security and he provided PLPD insurance proofs, which I have had to pay a huge penalty for. I didn’t want to proceed with the auto loan from the start. I was trying to catch up with the required insurance that was taxed on too, my already taxed monthly payment. Then COVID-19 hit, apparently Security Credit Union, hasn’t had any staff members or other loan members who are having hardships. For whatever reason, Jenny a Loss Prevention staff member, didn’t have the professional customer service decency to offer any arrangements, until after hearing about our current financial difficulties, and completely humiliated my wife and my other family members listening in on speaker phone to Jenny and her complete disregard to how we have been affected. Congratulations Jenny, and let’s not forget about Julie, your superior! You are the proud winners of Shaming loan members. I hope you both sleep well at night and it makes you both have a better day! I believe it is in the public’s best interest to know the type of people they will be dealing with if they choose SECURITY CREDIT UNION, and your practices on pandemic, and unprecedented times. If you need a family based credit union PARKSIDE CREDIT UNION is the BEST!!!! Ashamed to be associated, THEY DON’T DESERVE ONE STAR!!! Jose Calzada

You either get someone who totally doesn't care about you or your service, or you get an exceptional human being. It's unfortunately more often someone who doesn't care or try to help at all. Usually, the few trips I have made to the Linden Road branch have been a catastrophic waste of time since a majority of the employees I have interacted with seem like they couldn't care less. I have had numerous a few experiences at the Linden Road office where the staff have not been the least bit helpful. (From not letting me deposit a SMALL amount of change into my account from inside the lobby, to trying to CHARGE me for my own statements after I had told them I have not been getting them at all either electronically or physically mailed and confriming all my provided information was correct.) The only thing stopping me from giving any lower of a rating is the select 3-4 people who I have had a positive experience with here.

A few years back, I applied for an investment account. Security never processed it. I e-mailed their customer service department about it at the time, but they completely ignored me. I e-mailed an executive at Security, and she said they didn't have the application. I have many examples of Secruity's poor customer service. This is why I sent them a letter telling them to close my account and to send me a check for the account balance. They closed my account. It's been almost 2 months, and they still have not sent me a check for the balance in my account. Again, they're ignoring my e-mails.