SECU Credit Union Rossville Blvd, Baltimore

Customer Service is awesome. Jacqueline was so helpful she went up and beyond. She actually helped me twice. 1 not to make a bad deal and 2 seal the deal on my new 2022 Chevy Truck. So kudos to The SECU Fullerton Branch.

My mom had a wonderful experience at this SECU branch on 4/8/22. She was anxious and stressed due to problems with her car loan, but Candace was extremely helpful and made every effort to ensure my mother's car loan issues were resolved. My mom was also unable to drive due to a recent shoulder surgery, so she decided to walk to this branch. Even though it was a short 30 minute walk, Candace would not let her walk back and instead ordered her an Uber. This kind of above and beyond customer service is rare nowadays, but it truly made a huge impact and made my mom's day :) 10/10 wonderful staff and exceptional customer service. Thank you so much!

Just not worth the trouble now that everyone has free checking. The online banking sucks, they don’t even have live tellers at the branch and today they tell me they don’t take savings bonds anymore. I love the idea of supporting a local bank, but what’s the point when I have to talk to a teller from god knows where through a webcam. I’ve been working on transferring my banking needs to a commercial bank as SECU continues to go downhill, and I don’t plan on looking back. Update: I have moved all of my accounts to M&T. Despite being a “big bank”, there is always a friendly teller behind the counter or at the drive thru.

Yesterday I called to make a mortgage payment over the phone. The woman said no payments are taken over the phone from external accounts. She told me my option was to mail it in and if it did not get there on time I would be charged late fees. My mom has a medical condition, she had to drive to a bank to deposit the check to my SECU account so I can make the transfer online. There was a person sick coughing in there. My mom had not been out since all this started. If my mother caught something I will be suing you all. I am so disgusted by the lack of empathy from the woman over the phone. Why can't I make a payment over the phone? Shouldn't you guys figure out a way to make it happen? Is your money I am giving you back. Will my mother have to keep driving every month to deposit a check to my account? I expect to hear back.

I have never in my life dealt with such an unprofessional establishment. I financed my car through them and it was a mistake. They attached a 3rd party insurance to my car without even bothering to see if I had insurance already. So basically every month i was making payments they were putting it towards this 3rd party insurance. This resulted in my car being repoed by Secu due to "non payment". I was also responsible for the towing fees of $700. Nobody would work with me even though they had proof of insurance from day 1 of purchase. I then wanted to pay off my car and the representative told me i need to wait until my car payment is 14-17 days past due! In order to collect more interest and late payments! They are out to rob people. You have been warned. Stay away from this place

Not customer friendly. Use another financial institution if at all possible. The new teller system is horrible. Just not personalized anymore. The person on the other end of the phone is not even in the bank but at a totally different location. The new teller system does not carry 50's or 10's. What bank does that? Seriously looking for a new financial institution.

Usually don't have problems. However the bill pay system needs more options and more experienced customer service reps. The system did not have my mortgage lender in the system so I set up a new bill pay and the only options you can select is whether it is a checking or savings account for the recipient. I called the bill pay svc line and they told me select checking that as long as the acct# and rout# are correct it will go through. That was not the case my mortgage bank declined it because it was not coded as a mortgage acct# then I had to wait 5 days to get the money back into my acct which could have been a bad thing since I still had to pay my mortgage on time. I also dont appreciate the threat my card will be deactivated since I didn't get a new card i can only go to the branch or wait for another to be sent...

Opened up an account on Saturday with the first check my husband made in 6 months. We needed it for travel to see family on Thanksgiving. It was a school system check and they still won't clear it in time for us to travel. Now we will be spending Thanksgiving alone for the first time in our lives. I have never hated a bank more. Thank you State Employees Credit Union for ruining the holidays. Had someone told me we would not be able to access the money I would have deposited it in my old account so we would have access to pay our bills. Late payments on bills and no family Thanksgiving. You are worse than the big banks.

Myisha White is amazing. She truly took care of me and made sure I knew about all of the promotions and options I had with so many things I didn’t even think of! I just needed to leave this review to say she is an amazing employee here & her amazing customer service & knowledge was very much appreciated.

i wanted to wire some money using my business account. One of the Tellers asked me my wire transfer password. Given that i have never used it i told her i forgot. She threatened to call security.....she didnt even want to check my ID....This is my Account and i have done wire transfer previously and no one ever ask for the password aslong you have your ID.....Am closing my account from this Bank...