SDCCU Poway Branch Stowe Dr, Poway

The most stuck up unaccountable manager I've ever encountered. I used to think Wells Fargo was the worst, now its SDCCU. Also these communists wouldn't let me take out any money unless I wore a mask. I told them I was already immuned because I recovered with long term immunity, but they didn't care and pushed the policy blame on management. I told them management isn't telling me to wear a mask, you are. This political, unscientific nazzism won't stop unless you take responsibility for it.

During a situation involving identity theft SDCCU agents gave me wrong information and the bank manager not only refused to release my direct deposit after my account had been fraudulently used, but also the bank us charging me fees for translations that I never authorised. Even after filing a police report about tube fraud and identity theft SDCCU won't make things right. They're victimizing me just as badly as the thrives. Not only would I not recommend SDCCU, but the sheriffs deputy said he's heard this before with them and even he wouldn't use them. Shame on SDCCU for victimizing their customers instead of protecting them.

Try calling them... you'll go through about 5 prompts before they put you on hold for 25 minutes. I love Credit Unions, but this one has a a crappy phone system and a poor online interface only allowing you to send money to other SDCCU account holders (< .0001% of the human population). Not so great.

I give 3 stars because their loan deals are good not the customer service. Whatever you do, stay away from Cristal, she made more mistakes in my loans than all my other banks, combined.

Strangely every time I go to this branch specifically there's always seems to be some type of issue with my account, my money, my checks, my login account, etc. Also not fond of the careless, lackadaisical, receptionist.

Can’t access mobile banking. Trying to get customer service on the phone...very frustratingly long wait.

dont bother calling. phone system makes it literally impossible to speak to a human. None of the options let you speak to a representative.

Great service. Alwats helpful whenever I need help

Rarely busy. Get answers right away.