SDCCU Murrieta Branch Madison Ave, Murrieta

This place wants to go off independent contractor income after legally allowed tax write offs. Not your blatant 1099 income. Insane

I've been a member of SDCCU for about 20 years. I've used them for numerous auto loans. The rates are very good. I've returned many times because the rates are very good. Cars, trucks, motorcycles, I've had them all through this credit union. In the past the customer service has been great. Not so much now. First SDCCU makes the claim they are the number one credit union 24 years running. This is not true and I've never voted for their position. In fact looking at the most recent stats it's 1 star. The reason for my one star is service. I wanted to update my new address, my account password, and my pay off. I called and had them call me back. One hour wait. I missed the call so I had the call me back. Another hour. I gave them my name, SSN, birthday, and driver's license number. Data entry error on my license meant my account is locked out by security for a day. I got my pay off amount but I can't update my account or even tell SDCCU where the vehicles are located. I can't even pay them off. I was told to come in to a local office. That's not an option because I've left the state. To summarize, one hour waits by telephone. You will be locked out of your account if your customer service person puts in the wrong data. Other credit unions aren't like this. Navy Federal Credit Union for one. San Diego Municipal Credit Union is another. SDCCU has lost its focus on customer service.

I honestly had the worst experience with them l was trying to open a business account with them not only problem peoples actions and the way they act oh and the store Manager was SUPER RUDE to me l mean l can't believe how she acted all l was trying to do is open a business account and give them business

Shauna Broadway is a detriment to your business . It was clear she was took pleasure in giving me multiple reasons why she would not open an account for my business. This type of counterproductive bank representative is sure to give a bad name to a good bank. Retraining could possibly work but her attitude towards customers is a serious problem. I will be looking elsewhere for my banking needs.

I understand what it takes to work at a credit union, from experience. However, we didn’t have a good first impression at this credit union AT ALL. We were advised by Bernadette, and the instant our masks touched the tip of our noses, she would stop what she was saying and get very stern and tell us to “keep our masks covering our noses.” If we crossed the red line on the floor, she would snap and tell us to get behind the line. How are we supposed to sign when we can’t cross the red line?! I understand the laws regarding COVID, but this was absolutely ridiculous. She took it too far. She requested information that wasn’t required, and when we politely declined, she would get very frustrated. She was very pushy in getting us into the branch to get her things that weren’t required. I don’t care how many awards she has on her wall or on her desk, this type of behavior should never be tolerated. I wouldn’t recommend her to any of my friends, family, or colleagues.

This bank has adopted communist discrimination rules treating healthy people like plague infections. They only allow people inside if their face is covered, if you don’t have anything to cover your face they direct you to use the unsanitized ATM (I watched as multiple people used the ATM without cleanings. If you manage to cover your face and make it inside to see a teller, card swipes and signing pens aren’t cleaned between customers (I saw)... so why put so much emphasis on requiring masks when other precautions are ignored? Can we end this irrational madness and get back to normal please? Stop treating your members like cattle! Face Coverings haven’t been a requirement in both San Diego and Riverside Counties for well over a month now.

I have been a member since 2002 today when I went in to deposit i felt stocked and herrassed by a mask dictator. I was whereing a mask but as I talked to teller it came down to tip of my nose. This lady came over 4 times telling me to completely cover my nose. I felt disrespected and completely herrassed by her. I will be withdrawaling all my money and closing all my accounts.

This bank is bad. Stay away from this bank they don't help you at all and they are money hungry. Don't learn the hard way stay away. Nobody helps they just push you along to the next person

This is the worst. Closes early when they do open. Staff is rude. I truly need to fund a better credit union.

Shana is the best she helped us all the way through our Car loan process and made it easy