SDCCU Mission Viejo Branch Shopping Ctr, Mission Viejo

My experience here was very pleasant. Rachel was very kind and helpful. Although I came there because of a frustrating situation at a dealership. She was patient and very informative. I wasn't even a member when I walked in but they definitely made a bad day a little better with their excellenct customer service.

This "credit union" totally screwed my credit for no good reason!!. I stopped using my checking account in march due to moving out of the area and switching to another bank. I forgot to close the account. Unbeknownst to me, I accidentally selected my sdccu checking account to make a payment on a credit card. This put my account in the negative. I had no idea and was never called about it. The only correspondence I recieved was an email about an "e notice" from sdccu, which I ignored because i figured it was regarding a statement being available or something innocuous. They didn't bother to give me a curtesy before reporting the collection to the credit bureaus, dinging my flawless credit report. My fico score went from 780 to 646. My plans to purchase a home are severely impacted now. I thought credit unions were supposed to be member owned and consumer friendly; not this one! I found out about the overdraft completely by chance, i thought i had a small positive balance in the account so i logged in to transfer it out and close the account. By that time, they had already closed my account and i was unable to pay it online. I called in and they informed me i would have to mail the balance or come in person to pay it. I happened to be back in California temporarily for work so i planned on going on the weekend to the branch to pay it off. Before i made it there it had already hit my credit!!! This is so disappointing that SDCCU made no effort to inform me of this tiny $220 debt before seriously screwing up my life. Who knows how many tens of thousands of dollars this will cost me interest in the future, if i can even qualify for financing now...

sdccu is really disappointing. I have trouble log into my account online and cannot get any assistance over the phone. They insist me going to the branch to verify my ID? who do business like this? oh, the same thing happen to me when I tried their online account opening. After I submitted my application , they didn't reply to me via email or phone calls. When I called them , they asked me to go to the branch to verify my id personally ,which I did and took over an hour. What is it that they like so much having us going to the branch???? I would prefer orange county credit union for all matters. Better customer service and smarter employees.

This one of the best banks ever been with them for many years and have always been kind polite and helpful I recently moved from San Diego to Orange County and they have branches here in orange county and they are awesome This is one of the best banks ever been with them for many years and have always been kind polite and helpful I recently moved from San Diego to orange county and they have branches here in orange county and they are awesome.

Great to have a credit Union coming in! Please keep the drive thru!

Everyone here goes above and beyond. Best banking experience in a long time.