SDCCU Kearny Mesa Branch Overland Ave, San Diego

With the pandemic number high they have the nerve to have my pull down my mask , when bank is full to capacity . Only this branch constantly gives me a hard time for everything, deposits cash , check cashing and withdraw. I came in to deposit my pay check and I needed two 50 dollar bills back from my checkings . I swipe my bank card and showed my I D what else do you need . Believe me I try my hardest to avoid using the location, because I always get the third degree here . The branch by my house has Top service and treat customer good and I never get the third degree .

After becoming a County employee, this credit union was practically forced down our throats. No big deal, I would just get another bank account and open one for my son so that I can start saving. Within the first few months after being harassed on using this service and that service I notice that they can have unlimited overdraft charges no matter how minimal the amount. Two bucks, twenty seven dollar charge. Once again, no big deal but for them to break down each individual charge when I paid together they took over two hundred dollars. So I call them and they tell me, there is no limit to the over drafting charges and you can possibly have more than 10 in a day if your direct deposit happens to come in late. Yesterday I got paid and had to pay my son's tuition and Mortgage and noticed my card wasn't working and was advised that the branch has cut off my card and I can come in to get money without telling me why they cut off my card thinking they were going to keep my money. Absolutely not! I went back to Mission Federal and Navy Federal. This was absolutely the worst banking experience in my 40 years. BOA and Citibank weren't even this bad, yes the big banking commercial. SDCCU is a fraud and I will never use their services again. Told my family to close their accounts. Why get upset, you have the money and power and can take it to where you are appreciated. I feel bad, Vivianna is the sweetest person working at this branch and would go above and beyond. The other's not so much.

Friendly, fast, efficient service with a smile. In and out in less than 10 minutes on average for deposits and withdrawals. Plus, unlike most other credit unions, they have safe deposit boxes...and for 30% less than what banks charge! I appreciate that they have Saturday hours. Since Covid-19 restrictions were enacted, they even open the door for you to enter and exit.

I advise EVERYONE to research how credit unions differ from banks. And when you realize this CU is charging interest at bank-market rates, and paying the exact same interest as the big banks, you'll realize most CU's are just banks in disguise. Look for a small CU and research their management and board. Now, on to my recent experience: Apparently, a group at top management decided to upgrade their online banking. No big deal on its face, but I didn't receive any notifications or warnings about it until yesterday when I logged in to my online account and the big banner said to start the upgrade process. Surprised, but willing, I did so, without the knowledge that once I did, a very important tool that helped me organize and categorize my income and expenses was completely deleted. THREE years worth of accounting on their "MoneyTracker" feature was gone. It was "retired", according to the phone agents. When I registered with the new upgraded banking site, there were no warnings about, or instructions on backing up data from MoneyTracker. Trusting that this CU would safeguard member data and available features, I believed it would automatically migrate to their new service. Mortified, I asked if there was a backup archive of the data. They said "no, sorry." So, just like that....two or three years of organization and budgeting on MoneyTracker gone. This was essentially the accounting software that I had been using for tax organization, and it was pulled out from under me. SDCCU management just make decisions without "member" input or voting. Their interest rates are exactly like the banks. They pay NOTHING on my free checking account, and provide auto and home loans that are not one cent better than the big banks. I'll go to a CU that actually differentiates itself from the banking cartels. This one is another big bank in disguise.

This branch is the worst branch out of all of the San Diego credit union banks i’ve been to . Every time I try to deposit my checks or money orders I get treated like a criminal trying to deposit fake checks or fake money orders . I get the 3rd degree and 1 million questions and a bunch of excuses just so they could deposit my check on my money orders . I do the same exact transactions at the Escondido San Diego credit union bank branch and never have any problems at all . This branch has the worst management around . I gave the Escondido branch five stars For helping me with my account and make the proper changes to my Account that was open in Kearny Mesa and for there friendly service.

Very friendly tellers. They don't have hidden fees like all the other banks. I'm always in and out in less than 5 minutes. I have a checking and savings account with paperless statements which gets me a free account. As long as you have paperless checking and savings. I also have a visa card through them. I've been with several other banks, don't think I'll ever leave them barring any kind of unforseen issue.

SCAM, LIES! I went in to open a personal checking and savings, they ran a Hard Credit check! then told me that my credit score was to low and that I needed to start with a "Builder Account" I thought that doesn't seem right..they wanted to charge me $10 a month to have a checking account there and the "Builder Account" does nothing for Building anything..a Scam, just like the big banks lie and steal, this bank is no different, steer clear of this bank, their website claims best bank voted 16 years in row.. Ha more lies! Intrest rates for a secure loan are 5% that's with my own money! Most other banks are 2.2% Oh and if you think your gonna finance a lease on a car..nope..they don't even offer it. Worst bank I have ever come across..I took my money some place else and will be filling a complaint with the BBB.

Very bad customer service they laughed at me when I asked for change as they advertise walk up services but do not honor it for co-op credit union members.

Noni was my teller and she was absolutely helpful! She answered all my questions regarding my account. Super sweet and professional.

Most inefficient branch. Stupid atm never works. Super under staffed. Rushing is unheard of.